AI Review Summary
Based on 128 reviews
Customers report fast delivery, authentic designer products, and competitive prices, particularly on Italian and European brands. Many reviews highlight excellent customer service, reliable tracking, and secure packaging. Conversely, a significant number of negative reviews cite unresponsive or poor customer service, delayed or stuck orders in customs, and issues with returns or refunds. Some buyers mention misleading customs charges and occasional product defects or signs of use.
What customers love
- Fast delivery
- Authentic products
- Competitive prices
- Great tracking
- Secure packaging
Common concerns
- Unresponsive support
- Customs delays
- Return issues
- Misleading duties
- Product defects
Last updated 1 month ago
C
Customer Nick
3 days after the payment and still haven t been informed on when my order will ship and if it has been shipped I ve received no tracking number link Also the coupon for subscribing to the newsletter cannot be used if an item is already on sale so it s pretty much useless since every item is either on sale or ridiculously expensive to the point where 10 off is nothing
A
AH
ORDER 12000023228
ORDER 12000023228 I was sent a fake Prada bag I own Prada bags so I know what they look like Doesn t look like the bag on the website Bag also arrived without any authentic Prada packaging no box or paperwork and zip was already open and the bag looked used A random authenticity certificate was included with no name of the bag printed on the certificate No response to my e-mails I used PayPal for payment so will raise a request through them to get my money back
A
ALDA REMEGOSO
No dust bag nor a care card for an expensive handbag
For the large amount I paid for the handbag it does not make any sense that it did not come with an original dust bag nor a care card
T
Tom Clintworth
Online chat customer service is non
Online chat customer service is non responsive delivery time is much longer than stated 15 for delivery that takes a wee signup discount code wasn t sent
E
Elissa
Not the most communicative site
Not the most communicative site My order was cancelled due to the item not being in stock but I wasn t told until I reached out to them The item still continued to appear as being in stock
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