Devacurl Reviews

Never been so mistreated by a company in my life

I have had a lot of orders from devacurl I used to like the products I quickly realised how bad the customer service was but you see I never really thought that in the end they would stoop so low I have been blocked on twitter I have never said anything abusive towards them just try to get my money back or the products I m promised They don t accept my calls answer my emails and now blocking me from twitter so I can t contact them - but they ve taken my money Last time we spoke to the supervisor and a girl who assured us 1 I d get a refund for one order as it was returned to customs and could not get delivered 2 that i ll get an email confirming this and 3 that the supervisor himself would contact me to tell me WHERE THE HAIRDRYER HE WAS SHIPPING OUT WOULD BE DELIVERED as we waited weeks to receive it I had a tricky situation as I live in the UK and would often order to my friends in the states so I could pick it up I d ordered the devadryer and used it first fresh from the box in Canada and it was showing faults but still took it home I wasn t supposed to use it in the UK which I ll admit was my fault but I did email them telling them I had issues with it before I used it in the UK so therefore it was sent faulty EVENTUALLY after chasing them and lots of devacurl ignoring me the supervisor Jacob decided to have another one sent out to a friend in Canada It never arrived and the confirmation email both of them said they d send me so I d have proof of the chat was never sent Now to see they ve done this so I can t communicate I m really just shocked On the 5th Jan they refunded me and I sent a DM asking them to reply to me because I haven t had any of the communication they had PROMISED me which happens a lot with devacurl and saying I will take it further they block me What you can expect from devacurl some good products awful customer service and bad management haha The customer care agents even tell you things and then later when you call back to confirm what they ve said to another agent or even the supervisor they tell you sorry but they can t follow through on it hahah it s honestly been a joke There are other companies that I know will value their customers Look at the facebook messages of complaints how they respond just lol

I ordered a 99 bundle of DevaCurl

I ordered a 99 bundle of DevaCurl products on Jan 16th and was waiting for them to arrive Their website showed my order processing for 6 days By the time I was really wondering where my products are I heard that they were in a lawsuit I won t say - you know I emailed them No response for another 2 days Jan 24th - I checked the website again and still showing processing I called them and told them that this was too long for something that was promised much quicker and customer service emails were not working Lady said that there was something going on with the warehouse and website dashboard She said it would arrive that day No tracking information to view I had a bad feeling with the accusations and poor service so far that I told her I didn t want it and I would return it as soon as it arrived They sent me a return label and she said she would start the return I received package and returned by next day I assumed that a refund would start the same time as the return like any other good vendor During that time of refund return I received a response to the first question I had sent many days earlier I replied and let them know to not bother with answering me because I no longer needed it and returning Don t be fooled Returning does not mean a speedy refund I get back another canned response that says they will get to me within 3 days Fast forward to March 3rd I receive an email that says Your refund is on the way And not to expect it until a few days Really I did receive the refund on March 3rd Buyer beware If you are risky enough to order from them good luck if you have to return it It could take you 1 1 2 months to get your money back and a lot of hassle

Devacurl Devachan on 79 street

I made an appointment with Brian from Diva curls I thought this will be a way for me to begin caring better for my hair When I got to the salon 15 minutes early I was told he will see me at my schedule appointment I say okay and sat down to wait when Brian came to see me he introduced himself and took me to the back with discuss in his look and sat me down and look at my hair I have curly hair and all I wanted was a few highlights and a cut He pull one of my curls and said my hair is to damage and he was not able to do anything with it I was destroy and in disbelieve that he was taking down to me and in a nasty manner He said I wasted his time and that he was not able to cut my hair or wash and set never again will I visit DevaCurls I felt because I am Hispanic and everyone at this locations was white he did not know how to style my kind of hair he lossafter this horrible experiences and being refuse services at this salon I ensure to share this with my friends and families they all felt that he was not prepare to work with my hair they recommended Beleza Natural located in 125 and 8 avenue i when there with low expectation as I was afraid after my last experience It was Amazing they showed me how to care for my hair Colette my stylist was able to cut my hair and show kindness and respect when speaking to me This is my place to go

Do Not Recommend

Ok well here goes I started using Deva Curl about a couple years ago At first I Absolutely loved the products One day my sister told me about reviews that ladies hair were thinning from D C I said oh you can t believe everything Well the more I used D C the more hair I wiped up from the drain I also noticed my hair was thinning I have a lot of hair Nope no health issues that way No Joke I switched to a different line of hair care just about 5 months ago Amazingly my drain is no longer full of hair anymore just a tiny bit if any Just Like Before D C My hair is thickening again and feeling more like it used to I do not recommend this brand at first it s great but then it goes downhill I would never lie about this product as I have no reason to Just want to warn other ladies guys If I were someone with thinner hair than mine I would be furious instead of mad

Scam

Without any contact to this company i suddenly discovered an amount was drawn from my account This is a scam company

Terrible customer service

Final update - 1 year later I continued to make phone calls regarding my refund and was told my case was escalated over the escalation team to highest priority and that someone would call me but as months passed no one ever did Cust srvc couldn t provide me with a name or phone number so basically I hit a brick wall I went on to DC s FaceBook page and sent a pm Someone replied never got their name and said they were passing info along So fast forward a couple weeks later and today - 1 year later - i got my refund check the person who emailed me said it was a glitch in the system and they were working to make sure it never happened again Wow - a year later I never thought i would get it Update After numerous follow up phone calls I was told today that my refund is in the final stage and in the next week to week and a half a CHECK should be coming in the mail I returned this item in March Over 5 months and still trying to get my refund The worst Terrible customer service I ordered the diffuser dryer kit but decided it wasn t for me so am attempting to return Contacted the returns email and received a reply back saying someone would get back to me in 72 hours A week later I followed up and received the same email reply that someone would get back to me in 72 hours The email also said I could contact via online chat or via phone So I go to their online chat and after explaining everything she tells me I have to call the phone number Ugh Ok I call the number and the woman asks what I want to return - I tell her the Ultimate Care Kit and she asks what all was in it I said hold on let me look it up on the Devacurl com website for you So I read her everything that was in it and she tells me I will receive the return authorization via snail mail in 7-10 days She said once they receive the returned items my refund would take another 6 - 8 weeks WOW I m glad I started this return process early because I only have 60 days to return the item for a refund and I have a feeling I m going to have to follow up again because I m not all that convinced my return authorization will show up We shall see What a hassle

Deva curl B LEAVE-IN

Deva curl B LEAVE-IN IS NOT ACCEPTABLE With just a small amount of it my hair was covered in white spots it looked like it was covered in bits of fluffy cotton I need to return to the Ultra Defining Gel It is super no crunch

In order to write a review I had to

In order to write a review I had to star rate this product line If I could I would give it a big fat ZERO PLEASE do NOT buy this product I have personally experienced hair loss irritated scalp break outs and most of all LOST MY CURL when I used this product back in 2016 so it s not something new I had no clue it was DC but decided to change my hair care product just in case low and behold the MASSIVE amount of product users have verified my fear DevaCurl SUCKS DO NOT USE THIS PRODUCT

DO NOT USE DEVA CURL PRODUCTS

DO NOT USE DEVA CURL PRODUCTS I used their products for years and my hair started falling out in clumps Once I stopped using it my hair is just now starting to grow back They refused to refund my money and told me their products are safe Their products are NOT SAFE I didn t know there was lawsuits against them for people claiming Deva curl products cause them to lose their hair when I bought the products Unfortunately I found out too late Now I am having to pay out-of-pocket for a dermatologist to help me try to get my hair to grow back