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3.67

126 reviews

Great Rating

Based on 126 user experiences

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AI Review Summary Based on 125 reviews

Customers frequently praise Direct Digital for professional service, helpful staff, and fast responses, with many highlighting Pooja and Vinny specifically. Several reviews note excellent customer care, timely delivery, and creative ad results. Conversely, a substantial number of 1-star reviews report misleading sales practices, poor graphic design, delays, contract issues, and inadequate support. Experiences vary widely between highly satisfied and deeply disappointed clients. Overall, feedback reflects inconsistent execution despite strong service intentions.

What customers love

Creative ads

Common concerns

Misleading sales
Poor design quality
Contract issues

Last updated 2 months ago

Sam Reichgott

1 year ago

It s OK to tell the client they made a mistake

Not such great communication with the design team I first delivered a video outside of specs Instead of reminding me of the specs they took the effort to zoom in on my video to make it fit their kiosk spec and added captions It looked awful in the wrong aspect ratio anyone would say so but that s what they sent me to review I saw immediately what I had done wrong but their effort and our total turn-around time would have been reduced if they just said your video doesn t meet our spec I went back to my video guy and we fixed it and your design team has no extra work to do

Direct Reviews

Rated 3.67 out of 5 by 126 Happy Customers

It s OK to tell the client they made a mistake

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