Dollychar Reviews

Please avoid you will have to do it again afterwards

I have asked for an invoice for the cash I handed over in good faith 10 times and she is just ignoring me now I wanted a good clean of my brothers small 1 bed flat it was dirty and dusty but very clear and tidy hardly any furniture No appliances apart from a small fridge which was part of the deal the microwave was brand new The house had just had a mould treatment by the council so clear on that I was quoted 140 when Dolly Char Oldham came 2 cleaners Shelley owner said she wanted 170 said that s what she quoted she categorically did not They did 3 hours each It seemed fine smelt nice I paid 170 cash and they left I went around the fridge wasn t done and there was a ton of things they missed I took photos and sent them too her Even the floor around the bin was tea bag stained I put some Jif and bleach on a sponge and in 2 minutes it was gone I was so very disappointed that I handed all that cash over for a very basic clean I could have done it better on my own for three hours She said they would come back to finish the job they didn t I said in that case I would finish it and wanted a refund of at least 50 She did finally send me 20 not nearly enough but no invoice I have asked for in invoice 6 times to no avail My brother had Alzheimer s and Parkinson and this deep clean was a present from the family Avoid this firm like the plague Quote should be given in writing I learned the hard way whoever you get get a written quote and inspect the job before you hand over your money

Avoid

Avoid First week was great Second and third wasn t and when I called to complain I got called a liar by Shelly who had not seen the house The cleaners name is Samrina

Avoid you will be let down badly

I recently brought in Dolly Char cleaning services Oldham to my home to help me with cleaning due to bad health I was sold on the understanding that the cleaner would come every week on a day that suits me I was also told that cover would be provided to cover sickness and unavailability of the cleaner This gave me the confidence to go ahead with the service I was told out of the 16 an hour charge that the 13 an hour goes to the cleaner either cash in hand or bank transfer 3 for every hour goes to the cleaning agency I arranged 2hrs a week and paid 6 a week for 3 months up front to the cleaning agency 72 for 3 months The first week went ahead no problem Weeks 2 3 4 was hit and miss with problems with cleaner changing days Texting to say she couldn t arrive because of illness Expecting me to arrange my time around other clients Not giving any real notice to not turning up only a text few hours before being due to arrive Asked for another more reliable cleaner to come in 4 weeks went by with no cleaner Finally arranged for new cleaner to come in on the following Monday Monday morning received a text message from cleaner saying she couldn t come because she was sick and didn t feel well Out of the 8 weeks I d been with the company only 4 weeks had been full filled I ve been offered NO refund for the time not full filled by this company

An absolute horrific experiance with

An absolute horrific experiance with this company they left mess and did not do their job properly we rang to complain and was sworn at by a person called Shelly and they put the phone down on me we rang again and again and again but no one picked the phone up avoid her and this company its a SCAM

If I could write less than 1 star

If I could write less than 1 star I would they have cheated me out of 13 weeks of payment because I am severely disabled and brittle asthmatic I was forced to pay it up front The cleaner turned up and did not undertake any dusting or cleaning and just vacuumed the carpets I have cameras because of bad falls and I have evidence to show nothing was done at all I was threatened by the Dolly Char franchisee and refused my funds back My painting was damaged as well PLEASE DO NOT ENGAGE THEM unless you want to throw away your funds

DO NOT USE

DO NOT USE TERRIBLE EXPERIENCE RUBBISH CLEANERS AND DISGUSTING SERVICE I was quoted 200 for a deep clean of 3 bathrooms and the kitchen The cleaner broke my shower door but insisted that it was already like that The bathrooms were fine although a lot was missed and I had to tell them to go over things There was no deep clean done in the kitchen I was told beforehand that the cupboards inside and out would be done and the fridge They left the kitchen in a worse state than it was before I rang her Shelley to explain all this and she told me she would call me back but didn t I then text her twice and no reply I later realised she had blocked my number I called her off a different number and she answered and then hung up This is the most awful service I have ever received The whole company is a scam AVOID AVOID AVOID AT ALLCOSTS

Absolutely fantastic cleaning company

Absolutely fantastic cleaning company exellent job well done I will definatly use them again thank you so much ladies

Great job on my apartment very pleased

Great job on my apartment very pleased

Thank you so much for the fantastic job

Thank you so much for the fantastic job you did will defo recommend you to my family and friends