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Overall customer experience with Dorsia is extremely polarised, with a majority of reviews reporting severe dissatisfaction and a small number reporting highly positive outcomes. Many customers report terrible post-operative care, including infections and a complete lack of follow-up support after procedures like breast surgery and gluteal enhancement. The sales and consultation process is frequently described as pushy and manipulative, with staff pressuring clients to proceed with surgeries even after cancellation. Communication and customer service are major pain points, with reports of staff being rude, hanging up on non-English speakers, and providing no assistance for complications. Significant complaints involve clinics closing unexpectedly, which customers describe as a scam that left them defrauded after payment. Delivery of the actual medical procedures often results in poor outcomes, including botched Botox, painful filler reactions, and ineffective corrective treatments. The returns and refunds policy appears non-existent or hostile, with the company refusing refunds for failed procedures and denying responsibility for complications. However, a minority of customers had excellent experiences, praising specific consultants and surgeons for being patient, honest, and not pushing unnecessary treatments. These positive reviews highlight successful, painless treatments like CoolSculpting with satisfying results and professional, empathetic staff. Consequently, overall satisfaction is heavily skewed negative, with the company's reputation severely damaged by consistent reports of unprofessionalism, poor results, and alleged fraudulent behaviour.
Last updated 4 months ago