Doversaddlery Reviews

Worst customer service ever

What an absolute joke of customer service I tried to get a replacement part for an expensive Noble Equestrian rug after been given the third degree over when why and where I bought the rug from which retailer I used which email address I used etc etc I was told by one agent I could buy one this was after I had happily said I would be happy to pay for it I sent yet another email asking for the link to the item as I could not find it on their site only to get an email back from a different agent stating that they did not sell the clip I was after and my only alternative was to buy another 200 rug Absolutely worst customer service I have ever come across

Dover Saddlery should be VERY ashamed

Dover Saddlery should be ashamed Spend 250 and get a 100 promo gift card to arrive via email on 27APR It did not arrive prior to their tent sale Nice move Doper I mean Dover Selling defective merchadise at their annual tent sale under the guise of clearing out inventory Non-returnable Hahaha Should have known better Won t be shopping in their store or on line again Since being acquired by equity firm Promus last year everything Dover has gone down hill BOOOOOOEDIT- dover responds to my review in hopes of creating the illusion that their team will help My review was posted after contacting the store AND their customer support team Blatantly denied any help whatsoever Two thumbs down

Just got off with Dover customer

Just got off with Dover customer service Bought a pair of breeches on a BOGO Both were in the cart when the order was put through with the code within the time frame allotted for the BOGO Confirmation email show up and there is only one pair on there Call customer service After telling her at least two times if not three times to CANCEL THE ORDER which was placed the day before she kept pushing to accept another piece of clothing instead NO Cancel The Order Says she ll try and I ll see what I can do No more Dover Not giving my money to them anymore Not for them to make a mistake and I lose out on a deal and still get stuck with an 84 payment in their bank account while I wait for the wrong item to arrive only to send it back Terrible Her name was Caroline Listen to the call Dover

Had a problem - fixed ASAP

Ordered a riding helmet for a little girl for Christmas The wrong size was sent Kaitlyn worked with me to return the helmet and get the correct sized one before Christmas Extremely easy to work with

Absolutely LOVE Dover

I absolutely LOVE Dover They have excellent prices and excellent quality stuff I ve bought everything from tack to breeches from them and have ALWAYS been very satisfied I will always get stuff for my beloved horse Olly from Dover They re the BEST

Beth spent a great amount of time

Beth spent a great amount of time giving so much information Beth is highly knowledgeable personable and friendly Dover Saddlery is most fortunate to have Beth

I LIVE for Dover Saddlery

I LIVE for Dover Saddlery They always have amazing high quality products and great prices Their customer service is number one in my opinion and they always have sales offered going on I can t descrive how amazing this company is

I have bought several items from Dover

I have bought several items from Dover saddlery and they have been wonderful products In addition the customer service is superior to any place I ve ever bought anything for my dogs They re kind they re knowledgeable they actually get back to you when you have a question and they fully back their products via their warranty I will continue to shop there Thank you Dover Saddlery