Saddlery Reviews

Will never use again

Will never use again Placed an order costing 150 with express delivery as urgently needed for a very poorly horse they emailed me 3 days later to advise it was out of stock would I like to wait 6 weeks or order an alternative none of the alternatives were in stock anyway They took my money immediately and expect me to wait a week to get it back when the item was never in stock in the first place I ve expressed to them how I feel and they do not care just say the same thing back again Absolutely appalled left with a very sore horse and I cannot afford to purchase elsewhere until I get my refund now

AVOID So disappointing

Ordered a set of polyjumps for a Christmas gift at the beginning of October paid in full and also paid the delivery costs it s now two days before Christmas and no polyjumps I d been emailing them every week and they would say it will be delivered I ll have a very disappointed girl Christmas morning

Really bad waiting for the plaster in

Really bad waiting for the plaster in spray got the tracking number cldnt track it contacted fastway they said no parcel no sign of my address anywhere called old mill saddlery they said they actually never got to send it as sthg happened to the other product I was getting and it was out of stock so they paused the whole process they never checked with me what I wanted to do next my poor injured dog is still waiting for the plaster in spray

If you enjoy being treated badly

If you enjoy being treated badly ignored by staff this is the place for you Went into shop today it wasn t overly busy staff were unhelpful and appeared intimidated by the management Very limited choice of sizes size 14 is largest you could purchase and a thoroughly disappointing visit as always

Emailed as item on the order out of

Company emailed me following an order made last week as item on the order was out of stock for the third time in 3 years Requested whole order cancelled and was told too late as the rest had been despatched yet no order complete confirm as I ve had on previous orders so not convinced that is true I was told to return it when I receive it if I want yet more time this company are sitting on my cash No escalation when requested told to call the shop Very poor experience I understand that not fixing this oversell issue on their website helps their cash flow but very frustrating as a customer Seems priority is wrong Won t be using again

Nothing but hassle ordering from them

Nothing but hassle ordering from them Customer service has totally gone downhill They don t seem to be able to cope with any volume Delays incorrect items sent and appalling customer service when you try and resolve issues with delay after delay Shop elsewhere

Just ignore you if you report faulty goods

Regarding the purchase of a couple of Horseware turnout rugs the company were super responsive and sent the items quickly However I wasn t particularly happy with the quality of the rugs one of which ripped the first time the horse rolled I contacted old mill for a refund or offered to pay the difference for another style They have ignored me completely after replying to the original email I have loads of horseware rugs and never had them rip at all Poor customer service

Ordered a product over a week ago and

Ordered a product over a week ago and paid for 48hr tracked delivery Have not received item or response to email or message sent via chat on website Very disappointed

Ordered 2 leather headcollars for my

Ordered 2 leather headcollars for my daughter on the 29th Nov 2024 really panicking now after reading the reviews re delivery as my order is still saying it is still processing Tried to email but just got an Automated one back not sure really what to do as they are for a present