Dreamdoors Reviews

finally got my kitchen finished today 24th february as we went to b q to get things that was promised would be done and got my husband to finish it i am not happy with the service we recieved

Doors were of decent quality and looked good initially Unfortunately problems developed with the installation after a few months Things started to fall off and doors started catching Initially this was rectified under warranty but when these repairs again failed a few months later I was told it was now out of the 12 month installation warranty even though these were repairs of repairs that had been carried out under warranty I tried to complain to the branch Ashford Middx but they couldn t have cared less so I complained in writing to head office and didn t even receive the courtesy of a response From my experience I would say this is a company to be avoided which is a shame because the doors themselves are decent

WOULD NOT RECOMMED We are currently having a full kitchen installed by dream doors and have had endless problems and snags We are hanging in to get the job safely finished so will add to this review once done

Advert claims to be up to 50 cheaper than new kitchen the quote we got was not even 0 cheaper than 2 quotes we got for full kitchenthe local franchisee didn t return telephone calls and to date after 1 week of trying has the head office

ordered in October and was promised work in December was delayed till January 14 started on 16 and finished on 13th February delay was due to wrong products being ordered you couldn t fault joiner as he done a excellent job sale service was terrible

Initial experience was good and promised 1st class service and high quality products However following initial installation left with broken appliance cracked worktop and generally poor workmanship Nearly 4 weeks later and despite several emails and a second visit from the fitter our kitchen remains in a shoddy state I wish I had never allowed dream doors into out kitchen Would never recommend them Following the review and response from Dreamdoors see below and sending them emails etc as requested 1 week later and still no acknowledgement

Very disappointed thought Dream Doors had higher standards Start date was late and then took from 04 12 2019 -20 01 2020 for completion It was sold to us as a family orientated firm and that they gave the personal touch We did not receive this service We realise now that agreed costings should have been receipted and signed for at the time Lack of communication and up dates Would not engage with Dream Doors again or recommend to anyone This relates to the Weoley Castle branch Birmingham

No response to calls voicemail and email I wondered if they had gone out of business but other regions assure me not Sadly this franchise business can t step in when another region goes missing and the brand experience is only as good as the regional franchise which in the SN postcode of Wiltshire is non-existent Would have been understanding if I d received a message acknowledging comms and asking for time to respond but no response at all

Had a quote done for a kitchen refurbishment was given a price no breakdown They wanted me to agree the price without a breakdown Went to the shop a was told for 3 laminate worktops would be 2200 I looked up online and the same tops would be around 400 the whole quote was astronomical for the work being done 150 to disconnect and reconnect the gas hob it is a push fitting Just a total rip off

AN UPDATE ON A POST RELATING TO DREAM DOORS EARLIER THIS YEAR - No issues with the fitting of my kitchen 5 years ago but problems 4 5 years on with the product itself Cupboards and drawers to the side and above the cooker started to peel back the vinyl wrap finish apparently any heat source near to the doors drawers can cause this to happen not informed of this at time of installation of course After posting a review previously this year on TRUSPILOT I was contacted by the Dream Doors installer in my area apparently this is known to happen I was offered doors and drawer fronts fitted at cost price fitting free Fair enough but the extra cost after just 4 years of a new kitchen being fitted I thought not acceptable to me though I did take the offer of having the most obvious doors with the fault that is above the cooker in plain sight changed and paid for the replacements BEWARE no doors or drawers near to a cooker which is usually where they are in a fitted kitchen