Dreamdoors Reviews

We were initially very pleased with the doors and service provided by the Exeter branch last year One door became a bit uneven after a few months but a fitter repaired that promptly for us A second door developed a similar fault which we reported in July within the 12 month warranty period We were initially told that someone would be sent when in the area but they can t keep coming out for hinges When we hadn t heard from them by September we emailed the office and were told a fitter would look at it for us when next in the area For context we live 10 minutes drive from the branch showroom and city centre This week the cupboard door fell off and when we called the office to ask again for this to be dealt with we were told that the warranty had expired this is despite our initial report being made within 12 months of fitting It s now been agreed that a fitter will come to look at the cupboard in 4 weeks time on a day that isn t actually convenient for us but it was the only date offered That will be a wait of 6 months Whilst we were very pleased with the product and look of our kitchen the after sales customer service has left us with very a disappointed feeling and effect on our overall rating

Bought a whole kitchen from Dream Doors North Somerset My builder had problems with the unclear hand drawn plans To top it off I am trying to buy 2 extra door knobs and the owner Kay is trying to charge me 12 for 2 door knobs

Had my kitchen doors replaced 5 years ago happy with the end result fitters really good no complaints 5 years on not so happy The cupboards were finished with a vinyl wrap had no idea what that was but they looked good Last year I noticed that around the cooker where it can get warm the coating is lifting and curling back so the drawers and cupboards beside and above the cooker now appear tacky and cheap I am going to have to renew the fronts after only 5 years Think before opting for the vinyl wrapped finish NB A further update - BEWARE I was not informed at the time of ordering my updated kitchen that the doors and drawers are not guaranteed to withstand any kind of heat so you are risking the lifting of the wrap if installed anywhere near a cooker fitting So no doors or drawers next to your oven or above your cooker topI was offered replacement doors and drawer fronts at cost price plus free fitting Took the offer no choice really Potential new customers need to be aware

We have used dream doors previously on a complete re fit and they were great unfortunately this time with a door swap on a 3 year old kitchen we were disappointed their measurements of the new doors are 12-15mm smaller in the height than the doors that were removed And the widths are much the same great quality doors with exception of the soft close hinges the ones that they removed were far superior compared to the new ones doors don t close without a good push We feel we were charged excessively when we compared the price to a complete refit we had previously we had no work tops sink etc just doors and the price was pretty much the same I recommended them previously but would not recommend now We used the lichfield branch

The fitters were v good but one of the new taps provided had a fault after a few weeks they fixed it new part but then the same thing happened again a few months later they say it can t be fixed now and they aren t prepared to replace it Clearly a substandard product provided - very disappointing given the tap we replaced was good for 10 years

I emailed Dream Door BRIGHTON asking about rough costs for a quartz overlay for an island I sent the exact dimensions Someone called me within an hour to ask when they could come for a home visit - I explained I didn t need this but I had the exact dimensions of the island and the quartz I was interested in and could they give me a rough price They said they would find out an estimate and get back to me that day This was four days ago I emailed again to follow up but have had no response which is interesting as they called me within an hour of the first email so they clearly monitor their inbox Disappointed especially as there aren t many companies offering this service locally

We used Dream Doors Ayrshire based in Prestwick for a kitchen refit last year and were initially happy with the overall look of the new worktops However we very quickly developed an issue with our dishwasher as the worktop above it started to warp and the new wrap fixed to the dishwasher has also started to peel off We didn t have this issue before the kitchen refit so something must have been removed or changed during the refit A heat resistant panel should have been installed along with the new worktops Unfortunately we have chased this issue up for months now with no resolution The Prestwick branch seems to have a real issue with communication

Although the fitting service was great Bournemouth the product itself has been a disaster and I so wish I d spent the money in a different way The Matt doors are permanently marked at the slightest touch are impossible to clean and the whole kitchen looks permanently grubby I hate going into my kitchen now which was exactly the opposite intention of having the doors redone And dream doors solution spend more money with us on a product to clean the doors We were not warned about the nature of these doors and how grubby they would get so easily Avoid them like the plague

Don t waste your time or believe the promise of up to half of the price of a new kitchen The service instore was good however when it came to measuring our kitchen for doors and counter top ONLY the quote came in at 2 500 more than the quote we received from a high street kitchen supplier for an entirely NEW kitchen cabinets countertops etc everything When googling the actual price of the brand of counter tops afterwards I found that they only cost 80 for a 4 1m length I can t imagine the amount of profit they re making from these superior quality counter tops and doors Choose wisely Don t fall for the marketing script you ll probably be better off paying for a whole new kitchen or ordering counters and doors yourself to get an independent trades person to install

I recently had my kitchen worktop replaced by Dream Doors Prestwich and while I am happy with the final finish the overall experience was frustrating due to the lack of care shown by the workers The biggest issue was the sheer amount of mess they left behind They cut the worktop with the door open allowing dust to spread throughout my home which was completely avoidable They also removed the old worktop cutting it out without emptying my cupboards or even asking me to do it beforehand resulting in every dish cutlery item and pan being covered in sawdust despite claiming they had cleaned up I also had to jetwash my patio and outdoor furniture because they left sand dust everywhere leaving me with hours of unexpected cleaning The finishing touches including the silicone work were poorly done at first I pointed out some of the issues to the workers before they left Still they dismissed my concerns suggesting I could simply repaint over it even after I explained that painting over silicone wasn t possible I had to follow up with an email and provide images to get them to return and correct the mistakes To their credit they returned and fixed the areas I highlighted If you re considering using this company I d recommend supervising the work closely and setting clear expectations about cleanliness beforehand The craftsmanship was good in the end but the disregard for my home made the process far more stressful than it needed to be