Dundas Reviews

Dundas | New Build Homes for Sale in Central Scotland

dundas.co.uk
3.96
91 reviews
Great Rating
Based on 91 user experiences

Rated 3.96 out of 5 by 91 Happy Customers

65.9%
8.8%
2.2%
1.1%
22%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
L

Dundas aftercare

The after care with Dundas had been great Dealing with Erin has been simple and straight forward Calls were followed up and deadlines met After reading other reviews I had reservations but I am delighted with the service Erin went above and beyond to arrange repairs after a certain puppy had a chew at a skirting All issues highlighted at inspection have been rectified to date
R

Great ongoing customer care

I recently contacted the Dundas Homes customer care team to ask about materials used in building our home garden from 6 years ago I wanted to buy some extra paving stones Erin dealt with my request quickly and successfully providing me not only the information I needed but a useful quote to simplify what task Having dealt with Erin several times over the years from when our home was new she has always been professional and very helpful
Y

Erin who works in Customer Care

Erin who works in Customer Care should be given an award for the best customer service She listens to what your saying and always arranges for the snagging work to be done when she says it will be
M

Erin provided excellent customer service

Erin reacted to my problem professionally and promptly Erin was also courteous in her approach and I m pleased to say I experienced excellent customer service skills Thank you
M

Erin Hearne

We have been in our Dundas home for approx 10 years and recently we needed too do a repair to our front door surround Erin from Dundas customer services was super helpful with tracking down the right silicone sealant as I was struggling to get the correct match The support and responsiveness surpassed my expectations Thank you
J

Sticking Door fixed same day

I had a door that was sticking due to settlement Although Dundas was not obligated to help they did offer as a gesture of goodwill when I asked them for a joiner contact My property out of warranty support since Apr Problem solved same day - thanks Erin at Dundas and Gary the joiner
I

The Wireworks Musselburgh

My experience with Dundas Homes has been very good since I moved into my new property at the Wireworks in Musselburgh The property has been finished to a high standard From my first meeting with The Sales executive June I had a great experience and all steps in my purchase was explained to me in detail Any problems that I have encountered since moving in have been dealt with quickly by June and the site team
E

We love our house

We love our house David was really helpful with getting some initial move issues fixed which has helped us to enjoy the full extent of our new home Erin has also been great at responding to and addressing all our customer care issues post move which has seen matters addressed promptly and to satisfaction
A

Erin at Customer care has been amazing

Erin at Customer care has been amazing at chasing out contractors to ensure all snagging work is carried out in a timely manner Since I ve been handed over to the customer care team everything is dealt with quickly Typically for a new build there is snagging but to have it handled quickly takes a lot of the stress away
D

Excellent service throughout

The process of choosing our new home and moving in was remarkably smooth The sales team at Dundas Uphall Station Village particularly Jay Weeks and Calum Miller delivered outstanding customer service every step of the way Moving from England to Scotland presented its challenges especially with delays caused by the sale of our home in England However Dundas provided unwavering support and reassurance ensuring their part of the process was seamless and stress-free We wholeheartedly recommend Dundas Estates Their after-sales service has been just as impressive from the home demonstration to addressing minor snags David the site manager has been readily available to resolve any issues David and his team have been truly fantastic

About Dundas

Discover our range of exceptional new build homes & apartments in great locations in Scotland, such as Uphall, Cambuslang, and Musselburgh. View our properties online.

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