Dundas Reviews

Dundas | New Build Homes for Sale in Central Scotland

dundas.co.uk
3.96
91 reviews
Great Rating
Based on 91 user experiences

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Rated 3.96 out of 5 by 91 Happy Customers

65.9%
8.8%
2.2%
1.1%
22%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 91 reviews

Overwhelmingly positive customer feedback highlights Dundas's customer care team, particularly Erin Hearne, for responsiveness and problem resolution. Customers report excellent service during purchase and after moving in, with timely snagging issue fixes. Sales staff including Gail, Janice, and Laura receive praise for helpfulness and professionalism. Some recurring operational issues noted in negative reviews do not dominate the overall positive trend.

What customers love
  • Helpful customer service
  • Responsive support
  • Professional sales team
  • Quick issue resolution
  • Great communication
Common concerns
  • Delayed snagging
  • Poor aftercare
  • Contractor delays
  • Booking issues
  • Accountability gaps

Last updated 2 months ago

N

Dundas Calderwood Vilage

Gail at Dundas Calderwood village has been amazing We are so happy to be settled in our family home and cant thank Gail enough Brilliant customer service
I

Dundas Customer Care is excellent

Dundas Customer Care is excellent They go the extra mile to resolve issues quickly Workmen are tidy and polite Glad we bought a Dundas property
S

Excellent service

Called Dundas Customer Care after we had damage to our roof Erin made urgent arrangements and the roof was repaired the following day Excellent service
R

Erin and Margo at head office

Erin and Margo at head office have been a pleasure to deal with during our first six months in our new home Erin who I have delt with on most occasions has a lovely manner and has been extremely helpful and accommodating when dealing with our snags it s just a shame not everyone that works for Dundas are as understanding and helpful as these ladies they really are a real asset to the company
L

Great so far teething issues but great help and quality

We recently bought our home with dundas and Gail helped us through the whole process Gail was amazing and so attentive throughout and I can t thank her enough for all the help she gave She made the whole process easy and it was honestly a pleasure buying with her Aftercare has been great so far everything reported has been dealt with quickly or is booked to be fixed bar a few The guys on site are great polite and quick to help That said there has been some issues that really shouldn t be there some outwith the sites power but others with a potential lack of finesse or rigour Overall the house is of a very high quality finish These issues have been quick to be rectified as in within hours So far so good
G

Erin in the customer support team is

Erin in the customer support team is fantastic and helped us with all our queries Always quick to respond and finds a solution for everything where there is one possible
C

New home owner

My experience so far from moving into my first home with Dundas has been great Gail has been a breath of fresh air and is so quick to help when needed Whenever I have a question wether it be minor or not she is there to help My partner and I couldn t thank her enough for her help from start to finish we can t wait to make our house a home
M

Swift Fix to Toilet Flushing Extracor Fan Issues

Communication was excellent and both plumbing and electrical problems were fixed quickly Well pleased with the service Thanks
M

The Customer care team have been great

The Customer care team have been great with dealing with the small problems we had They chased the trades to get everything done as quickly as possible They were very prompt with replying to my emails If every customer gets that service then there won t be many complaints
C

We are very happy with our new Dundas

We are very happy with our new Dundas home and with the service they provided Snagging list was not very long and all issues have been fixed Erin from customer service was excellent and nothing was too much trouble Thank you Team Dundas

About Dundas

Discover our range of exceptional new build homes & apartments in great locations in Scotland, such as Uphall, Cambuslang, and Musselburgh. View our properties online.

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