Dundas Reviews

Having purchased a new home from Dundas Any issues were dealt with swiftly and competently by Customer Services team

Dundas were generally good to work with and helped where they could Customer service did take a dip when they removed Janice from site

Will I buy another Dundas house No the 2 years snagging was a disaster to keep on top of when dealing with the site itself Fobbed off a few times with excuse after excuse The reason for the 4 stars and not 1 was all to do with the experience I had the customer service team after the site was finished dealing with me mainly Erin Erin was very quick to respond to emails and very quick to sort the rest of the snagging the site had neglected I just wish I could have dealt with Erin from the start So Dundas get 4 stars instead of 1 for me because one person Must do better

Can t fault our experience with Dundas s customer care team if we had a problem they have sorted it within the timeline they have provided and also accommodated our schedule too Overall our experience with Dundas as being first time buyers has been good From speaking with Janice at the start till getting the keys to the house We are realistic and know that every new build house comes with snags it s inevitable We hired a professional snagger to come help us with our snagging list which I highly recommend I can say there were no major snags at all - Dundas build quality homes and they try to get problems fixed The painting was a tad shocking in the house however the customer care team sorted that for us with no issue It takes a lot of effort as a home owner to move get settled and fix snagging now almost 2 years in the house if I had to buy another new build I would consider Dundas again

We purchased our new home from Dundas and had good communication throughout the buying experience from Gail in the sales office We were updated regularly on the stages of our new home We took ownership in August 2022 and had the usual snagging issues Robert the site agent was approachable daily and quickly sorted all issues promptly Our kitchen was a bigger issue than snagging - after numerous visits from the kitchen company and dundas personnel the kitchen was replaced to our satisfaction We found dundas customer service especially Erin contactable and helpful with all of our emails calls and nothing was a problem The spec within Dundas houses is the best we have seen compared to our previous new houses We have settled in and are delighted with our new home and the location is perfect

6 months into our new house and Dundas sent a team of tradesmen to resolve essentially minor snags They had resolved a few when we moved in and on both occasions responded well - professional polite and helpful To be honest the house is great overall it is well-finished and I feel Dundas is keen to help with any issues

Happy with new build property Some snagging issues though being resolved quick on resolving anything major Communication for originally moving in wasn t good with original agents but very happy with how the care team have been for the house

I will give my honest review of our experience in purchasing a Dundas property We moved into our home in March 2023 and the move in experience wasn t great with poor communication and having to constantly chase up for updated for our entry date that was delayed by 4 months Once we moved in there was the expected snagging required and again our experience of dealing with site team and management was poor to say the least However after we made a formal complaint and where passed to the customer care team for not just the handling of our case but also their own trades team our experience was remarkably different and we where happy with the service and standard of work Erin Margot and the team are fantastic and promptly dealt with our issues and at times went above and beyond to help us and resolve our repairs