Dundas Reviews

It is regretful that my review on Dundas Builders is so negative Because the reality is I love my home and the whole buying processes was very positive and sales staff were excellent However that all changed on the day we moved in and we were reliant on any issues of snagging etc with their after sales manager I bought a new build house from Dundas Builders based in Lanarkshire which included an old stone facade From the start I had been concerned about the quality of finish and the clear gaps in the stonework pointing However Dundas decided they were satisfied that the standard for stonework pointing had been met When I challenged this they advised that Heritage Scotland Ltd who were contracted to do the work had provided a report to evidence this I thought fair enough I ll ask for a copy to satisfy myself of the report and its findings However Dundas refused to provide the report to me Which it should be noted is the basis of the NHBC decision in favour of Dundas honestly you couldn t make it up Anyway i instructed an independent expert Surveyour with 30 years experience in stone work at a cost 1500 who concluded that the pointing was not of the required standard I took this report to Dundas and NHBC who both basically ignored the reports content and gave no explanation why Heritage Scotlands report employed by Dundas and I m sure would not want to undermine any future contract opportunities met standards and the independent report detail was ignored I like my house and I know many in my estate feel the same but the after care service is a disgrace Yes I am very disappointed as I believe it could be easily resolved particularly as one area of pointing which NHBC instructed Dundas to repair has been done to a high standard and what you would have expected across the whole facade Anyway looking to take next steps on the issue

Avoid Houses are shocking My overpriced dundas house is cheap

We moved to our property on the 29th of January 2021 As first-time home owners we were really excited about our new home and start of our new lives Unfortunately what supposed to be great experience turned out to be a nightmare On the day we ve moved in we discovered that there s scaffolding from neighbouring property is on our land on part our front and rear garden and side of the house We were told by site manager that day that outstanding external works will be completed within two weeks As spring was approaching we booked landscapers to do our garden before summer however there was no sight of any works being done to the house next door The house next door isn t site priority as they re not planning to sell it for next few years therefore it has been deprioritised alongside with completion of works to our property We have reached to the site team multiple times requesting scaffolding to be removed as promised so we can continue with our garden works We didn t get anywhere We lost deposit for landscaping and didn t get to use our rear garden until June Our fence hasn t been completed until end of July We have complaint multiple times were assured by Managing Director of the Company and Head of Sales and Marketing that any outstanding works to our plot will be priority And today at the end of September I m sitting in my living room looking at my front garden being unfinished no grass growing weeds uneven surface ect And I can also see landscapers working on gardens of unoccupied houses Just want to cry and move out Never felt so undervalued and humiliated Since we moved in we had to beg and fight for everything - for any works to our house to be completed We were robbed from our garden for so long never managed to sit at the front of the house and enjoy the sunset Still trying to understand why Is it because we are gay couple Is it because I m foreign Why us I don t know but it really hurts I feel ill thinking of how mistreated we were and still are I only feel stress and anxiety about whole experience and how Dundas is dealing with us So please if you don t want to be in a similar situation - stay away DON T BUY FROM DUNDAS

Be wary of the builders customer care team We have been in our home now for around a year and a half in that time we ve had a torrid time trying to get many of our snagging resolved Always blamed on the third party companies and always being someone else s fault Every resolution is an argument - so much so having to approach CEDR to discuss a resolution as the builder accepts no accountability for their failings in service referring everything back to the buildmark The sales process was fair enough the woman who works on site is fantastic polite and very friendly - some of the tradesmen are just as fantastic however they re has been such a turnover in 18 months from the staff that should tell you how the business is run - from a senior management level down Property had a lot of snagging issues some small some larger garden wasn t as sold for example Unfortunately it comes down to customer service for which the company seems to think that it s above accountability Your time is as precious as there s remember that They will take up weeks of your time with failed appointments false promises and lead you to think they will help - when they won t Literally every time something has went on it s been somewhat of a battle apart from a couple of occasions and these were fixed primarily by the former site foreman who recently left If your swaying between here or somewhere else I d maybe consider the other site dependant on their reviews

One word for the sub contractors this company uses - cowboys Uphall Station development should have welcome to the ranch at the entrance

This is our 3rd new build property and by a country mile the worst post purchase experience we have had The onslaught of Covid has given many industries significant challenges and I have been extremely patient with the issues we have had most of which were raised way before the pandemic began and therefore had plenty of time to resolve My biggest issue now is the lack of detail and significant switch in tone of the communication which is unhelpful and often with lengthy delays in responses There has been a significant switch in tone as if somehow I am the problem by chasing up issues There is a growing swell of anger amongst many residents on our development who have broadly similar challenges in what should be well built homes and I very much anticipate this going to local press at some point based on what many residents are discussing The finish internally and externally on these houses is terrible and there is no ownership at any level We moved in over 2 years ago and the level of follow up required on these houses is alarming

Took my deposit for a house Messed me about twice with dates of entry Then lockdown happened When they opened up again Couldn t give me a date for entry Meanwhile The buyer of my house was gettin fed up and ready to walk away Withdrew from the house and bought another from a different builder that was better organized And dundas refused to give me back my 500 was a utter shambles Seen right thur them AVOID

Buying new home is so exciting and it s can be a great experience Shame that after you pay for your house and get your keys Dundas doesn t care about you anymore Unwilling to fix anything that shouldn t need fixing in a new house in the first place Unhelpful rude and ignorant When you try to report anything to their customer care ladies on the phone will try to convince you that there s nothing wrong with your house and that you re wrong and shouldn t be asking for help even if your ceiling is collapsing and your toilets are leaking You can try to email them but they re always out office Their tactic is to ignore their customers so eventually they will get tired and bored and won t ask for help anymore Estate like our - Uphall Station Village - looks abandoned Broken street lights fallen fences trees and shrubs dying weeds growing everywhere roads full of puddles cause they re not constructed properly common areas are full metal wires rocks and boulders and other rubbish sticking out of the ground Abandoned New estate looks run down and abandoned and that s how customers also feel Abandoned by customer services Do yourself a favour and don t buy from Dundas Don t ruin your new home experience

2 words don t buy The stress this company cause you to get their defects rectified ain t worth it 17 months in our home and still waiting for snagging to be completed from the day we moved in sale team brilliant but once your money is in their bank customers service goes straight out the window

Warning for customers buying at Uphall Station Village- plots 195 to 205 The lovely gardens of plots 195 to 205 have some very nice surprises for the new owners Boulders as big as the one in Sherek s swamp have made it in to your gardens Some nice boulders But yeah gonna cost you a back and a leg to get them shifted The lovely Brewster Bros truck come and collected the excess rubble to take away and left the big boulders lying in the pile REACT ground lads moved them all in to the gardens and covered them up Dundas are cowboy developers that use cowboy contractors Couldn t believe my eyes It s a warning as got stung with it and when our garden got dug out our landscapers got hit with a good extra few days work than expected