P
Pedro Martins
Be Very careful on handover about this
Be Very careful on handovers and pre entry lists We reported a smashed pillar in our house several times before handover to the selling agent and the site team saw it on pre entry I clearly remember them looking at the smashed pillar on pre entry and when we reserved the house the agent told us do not worry as this will be fixed as site team is here and are aware On Handover that was the reason why it wasn t added to the handover list because the construction team was on site knew about this issue and was going to be fixed in these next few days One month passed and nothing was done so we contacted them they never contacted us We felt misled on handover and is my fault to not ask for the smashed pillar to be on the handover list but I trusted their word so for future reference be very careful on pre entry handover and be firm with them on handover I spoke with Dundas Customer Care many times and despite my best efforts to resolve this in a friendly manner the answer from the Company was negative so I had to report them to NHBC and a formal complaint was made to Dundas which was when one of the directors accepted to rectify the issue regardless who was liable and the issue was rectified promptly I have not much more negative to say despite this as customer care have always been professional and in general the house have quality and all minor issues that we reported were fixed but this specific episode about the smashed pillar and how difficult it was to get this fixed was not good