Edrawsoft Reviews

Misleading features and terrible GUI

Misleading features and terrible GUI Refund was refused by company Avoid

Simply a scam

Simply a scam No way to connect with them only noreply emails and terrible support services Paid a lifetime license and for a year never able to actually use it

Misleading Software and very disappointing

I was looking for software which would assist us with organograms and process mapping for our organizations processes Edraw seemed to be the best product which seemed user friendly to use I purchased the product and after purchasing the Lifetime product I realized that the product did not have the structures and the shapes in the predefined libraries If I knew I was not going to be given access to the software I saw online I would have rather purchased another software This is a very disappointing service and extremely misleading on the part of Edraw

Don t rely on Edraw - getting things sorted is a nightmare

The reason they don t ask is their customer service is truly awful I have now undergone a complete ping-pong back and forth to renew my licence - it has been like pulling teeth I have paid they have my money but the software and licence system are seemingly not connected meaning the software is not activated and I am out of pocket trying to use software that is stating my licence is out of date

Terrible software No Autosave -Just lost 3 hours of work

Just lost 3 hours of work because no autosave - really no autosave Autosave are the utter basic in any software here in the 21st century Who should I bill for those hours My client Terrible experience so far totally regret I bought the software so much waste of time Now I have to work late to catch up the lost time

Paid for the full version

Paid for the full version only got the trial version The desktop applications shows my purchase but still insists that I haven t paid for the full version This is literally a scam You pay and then they still don t let you use it I strongly recommend staying away from this product and this company in general

Misleading product features and unhelpful support

I was looking software which would assist us with mind mapping and mapping some of our corporate processes Edraw seemed to fit the bill I went on the website saw that it had a desktop and online version and made the purchase Much to my dismay I learned that the online edition was not included my purchase It was just the desktop version I don t think anyone would have assumed the online version wasn t built into the pricing based on the website text I found this to be very misleading I approached the company for a refund and was promptly refused

Try to request a refund for an

Try to request a refund for an automatic subscription I was not reminded about it and I was not using and customer service did not agree Showed very little understanding Not prompt to use their products again Your Premium account is User ID 2972325