Egyptair Reviews

Best and faster customer service

I booked a going and back ticket with Travelgenio The going ticket is on Aegean Air and back ticket on Egypt Air I had a spelling mistake in my last name just missed one letter So I contacted Travelgenio Aegean Air and Egypt Air with emails to correct the problem Egypt air responded to me in the same day and corrected the name in ONE DAY Travelgenio and Aegean air contacted me after 2-3 weeks with please contact our customer service and please contact your travel agency I am calling Travelgenio customer service every couple of days with just the answer Aegean Air haven t responded to us yet Today I got the same answer we recommend that you cancel the flight and book another one because we haven t get any answer And when we later get an answer it will be negative answer And this will cost you 90 Euro So I have given a bad review for Aegean air and Travelgenio so Egypt air deserves 5 star for their fast and positive solving for the problem

Best airline in the world with best service

Best airline in the world

Actually I tried other airlines like

Actually I tried other airlines like Swiss air and ethad but in comparison Egyptair is better because I always need 2 bags with me and it cost me a lot in any other airlines but egyptair allows for 2 bags 23kg as standard for international flights with a good price compared to other companies plus it s arrival and departure time is good specially for Europe trips also the landing and takeoff is very good and the food and crew are ok I hadn t any problems with them They only have to have other cheaper options to compete better with other cheaper airlines and change their meals from time to time and be more accurate in takeoff times

Outstanding

I ended up with a cancelled flight facing 18 hours in Sharm El-Sheikh Airport awaiting the next available flight My travel agents failed to inform me of the cancellation even though they had been told this by Egyptair the day before Egyptair pulled out all the stops and got me back to London the same day even placing me on a British Airways flight at their own expense I am extremely impressed with this - I am not sure any other airline would have done the same I could not recommend them and in particular the Egyptair staff at Sharm El-Sheikh Airport who were on duty on Monday 18th May 2015 highly enough

Nice to try

It s very good airlines they don t accept delays so you need to be there they move on the time sharply for example if the flight at 5 35 it will move at that time if the airplane at not Egyptian Airport the food is acceptable compared with any airlines

Amazing luggage allowance good service

I fly at least 3 times per year with them as I live in Egypt The luggage allowance is amazing 2 x 23 kg and it s never a problem when it s 2 kgs more Plus the trolley and handbag The food is not so nice but sometimes surprising good I like to fly with them

Excellent Service and Value

I recently flew Johannesburg-Cairo-Casablanca without having made a request for a vegetarian meal On the 8-hour overnight JNB-Cairo flight the crew upon realizing my predicament of not having ordered a special meal got me a vegetarian meal from the first class I was also asked to contact Egypt Air Connection desk in Cairo and ask them to get a Veg Meal for the Cairo-Casablanca flight I did so and within 3 hours on the flight I had the veg meal This is an unbelievable level of service Go Egypt Air

Zero customer service

My flight from Munich to Cairo was cancelled due to the heavy snow fall in Munich airport which is no one s fault I had driven 4 hours to Munich for this flight and never got an update from Egypt Air on my way to the airport or anytime before or after my flight was cancelled I tried to call customer service and they are only open Mom - Fri This is an international airline and their customer service is only open weekdays So now I m stuck in Germany and I can t even contact the airline to find out my options