Eldmandate Reviews
Best Electronic Logging Devices for sale in United States and Canada
AI Review Summary
Based on 108 reviews
The majority of reviews for Eldmandate are highly positive, with customers praising the knowledge, patience, and helpfulness of support staff such as Steve, Kevin, Jack, Anthony, and Luis. Issues with device connectivity and the complexity of the ELD system are frequently reported. A smaller subset of reviews details significant dissatisfaction with billing, cancellation policies, and product reliability.
What customers love
- Helpful support agents
- Patient guidance
- Professional service
- Knowledgeable staff
- Quick issue resolution
Common concerns
- Billing and cancellation issues
- Device connectivity problems
- Unreliable ELD system
- Difficult cancellation process
- Inaccurate information
Last updated 3 weeks ago
A
ALEX TORRES
Leon during my las conversation with you you help me but also gave me some incorrect information about SPLIT Hours you said that I could rest for seven hours and then driving for seven hours then resting for three hours and that these rules were already implemented on ELD HOS this is totally incorrect from your part according to the website of FMCSA these rules will go into effect the earliest is September 15 2020 We drivers CAN NOT USE the split HOS hours until after September 29 2020 not before I waited the next seven hours resting and ELD MANDATE HOS is not updated so I had to wait 10 hrs before I could drive again I spoke to Lucy and she confirmed that this feature is not available on ELD HOS taken by all these reviews I read they are all the same which you guys are asking US drivers to write a nice review that xyz agent was very nice and helpful this is not very good for your business and is deceiving for future customers and you guys will never know where to implement service on areas that need improvement the only way to make sure you improve on your company s customers service and quality of product is by US writing an honest and accurate review hope these helps Sincerely Alex Torres Torrex Transportation Inc
R
Richard Harrison
Don t try to cancel their service
Our company went local only in February 22 and called to cancel my subsciption I was told someone from that department would contact me within 2 hours This has gone on for about 6 weeks now as it is now April 19 So I have been billed now for two extra cycles and each time I call it is the same thing Someone will call you within 2 hours So now my only alternative is to contact my bank and stop payment Other than that the service has been OK the devices do not connect well with the trucks and the drivers must keep connecting the device back I paid for my IFTA miles to be tracked but that has never worked at all 4 years I do think this is a great device if you are trying to deceive DOT as you can go to paper logs at almost any time and just tell them that your ELD has failed because it will and does often Anyway just a heads up
J
John G
alright
A bit of an accent at times so it was hard to communicate at times but other than that was good
M
Muhammad khan
This is Muhammad khan from RANA
This is Muhammad khan from RANA TRUCKLINE LLC and I spoke to craig from eld mandate and I am happy with the services
C
C sar Aldana
I have a problems whit my devices and I
I have a problems whit my devices and I speak whit mike and he help me for this time I hope continius like the My company name own the road llc
R
Raneen Ibrahim
Jeremy did a good job helping me with
Jeremy did a good job helping me with my issues As I am new to ELDMANDATE they have been very patient and doing great in helping throughout this experience Thank you Jeremy and everyone else
R
Ray
Good iob
Good job
K
Kaleigha Balson
steve
steve was somewhat helpful he was trying to rush me when downloading apps even though i had no control on how long it took
P
Paramjit Singh
Jeremy excellent he help me with my ELD
Jeremy excellent he help me with my ELD application
L
Lovepreet Brar Brar
Lovepreet singh from Amar Transport
Lovepreet singh from Amar Transport Inc Jack I like your service