Ellis-brigham Reviews

Quality stick and service

The quality of the stock and the service at the Covent Garden store are exceptional I had a ski boot fitting with a charming young New Zealand guy called Ben who was not only polite attentive and knowledgeable but also had great communication skills and a brilliant service ethos He went above and beyond to make sure that I found the perfect ski boots for my feet Because of the ambience and attitude I bought not only new ski boots but a complete new outfit A considerable amount of money but in my opinion when you are looking for quality and assurance that you are getting the best you are happy to pay good money for great quality and service Highly recommended

Excellent service

Excellent serviceCouldn t send heel and toe replacements for ski boots but Becky searched the warehouse and an hour later called me to say she had found the replacements and sent next day Above and beyond customer service

Laz was excellent

Laz was excellent Helped me pick out some snowboarding boots getting different pairs for me to try on and then heat moulded the ones I chose to my feet really friendly spot on customer service

Friendly and welcoming store

I ve been into this branch many times and all of the staff are welcoming and friendly I specifically was helped by Arron and Emily on this occasion who were brilliant and patient even though my feet have been quite awkward to fit

A fantastic service by billy at St

A fantastic service by billy at St Paul s branch London Help fitted me my ski boots explained everything to me and gave fantastic customer service Went to Covent garden the guys was nice but Billy really was outstanding an asset to your store 5

Very good service

Very good service used the service for boot fitting and received top service and expertise from the team definitely the place to get your skiing gears

Ski Boot Fitting

The knowledge expertise and experience of the staff member ensured a perfect fit for the boots I had ordered Furthermore they made me feel very welcome and at ease throughout the fitting process The warranty and comfort assurances were explained clearly Brilliant service thank you

Great service over the Christmas holiday

I wasn t in a mad rush to receive my order and wasn t expecting to have it sorted shipped before Christmas Not only was it though but I was kept informed by both vendor the courier along its journey This was particularly helpful as I then knew I wouldn t be home for the initial delivery but it was easy to Rescheduling to another day Great service will be using TSA again

Billy was phenomenal

Faultless from the moment I walked in I wasn t expecting to be able to get a custom ski boot fit as a walk in but the fitter said he had no bookings and was happy to help me Billy was phenomenal and covered every aspect explaining all the options No hard sell if they didn t fit they weren t right and he made sure I left with the right pair of boots that worked for me