Eltrona Reviews

Not true when they say you can cancel the contract at anytime with no strings attached They ll put you in court even though you paid them beyond the final month and returned their internet boxes Paying for what I m not receiving

Dear Elteona Team I sent you 2x an email Never got an answer We are not good enough as a client We are paying every month the charge and when we have a request no answer Sorry one more point to quit

Well in advance 3 weeks actually I informed Eltrona of plans to relocate Avery friendly operator set up the process which included the appointment with a technician for the installation activation of the Internet line at destination The day comes Monday 27 January 2025 but no show up I called help line where they couldn t explain where things went wrong Another appointment scheduled for Wednesday 29 A call at 9 am announces they want to reschedule to the day after Be smart next time customer service and try to reschedule a client you have not failed in the past 24 hours Shape up Update after your reply I have already contacted you this morning and demanded that you show up today as I took enough time off work already for the installation Show up this afternoon to prove your service level ambitions

After more than 6 years of awful quality Internet service providing mostly because of lack the alternative here in Luxembourg I finally got out of comfort zone and decided to stop that abusive and horrible internet service providing from Eltrona Reason my wife forgot to pay February bill despite rappel and without additional warning they cut our internet service and charged us the amount due plus 15 additional for inconvenience Ok fair enough We paid and sent them the payment proof and asked the internet reconnection but they said that since the service is interrupted we must also pay the current month despite we re in the middle of the month Meaning we re being doubled penalized for missing one months payment All this while we re still waiting for them to check up our frequent internet service randomly shut down at night for quite some time now without being financially compensated for that They are lion when it come to bill charge and cats when it come to internet quality service and customer care Eltrona never again

The client service is not effective You need to print and fill papers in advance send them and only then to return to the shop You cannot come to the shop from where you pick up modem because they send you home as it is different department But after the paper filling then you need to go to the same shop Also they are not responsive via email and send mails instead of emails That is not environmentally friendly not it is effective communication