Emplas Reviews

The most unprofessional and

The most unprofessional and dysfunctional company I had to deal with can purchase the right part and asked me to wait all day long for the engineer who then came to my house and just sat there telling me he has not got the right part in hand Their windows are awful and so is their After Care team

New windows doors

Out of the 14 new windows we had from emplas only 2 of them didn t have defects The replacements even came with more defects the replacement of the replacements came with defects Doors won t shut properly due to a manufacturing issue with the seals We had a rep out to look at the defects its all within tolerance was all he said but he did agree to replace a window which was bowed by more than 6mm The replacement came with a big chip out of it Absolutely useless Cheaply manufactured rubbish

I am being very generous with the 1

I am being very generous with the 1 star Have a house built 2 and a half years ago with windows installed by Emplas Multiple windows do not now open properly and catches are stuck or loose Have complained to Emplas who say the warranty is only 2 years so will do nothing to resolve the problem even though there is obviously a defect with the product one of the windows has barely been used I would definitely not buy from this company unless you want to replace handles catches every few years There are only 16 reviews on this site and 5 of them are 1 star need I say any more

EMPLAS not abiding by warranty

Very disappointing to find that Emplas are refusing to repair the failed patio door that has failed in a manner that presents a danger to life fire hazard The door was supplied with a new build property and the developer CALA Homes warranty 2 years has run out One would assume the EMPLAS 10 year warranty would hold true - but no they have so far refused to assist in a matter that would cost them pennies to remediate versus the hundreds of it will now cost me to remediate

Faulty Windows No Accountability Avoid Emplas

Extremely DISSAPOINTED with Emplas for their complete lack of responsibility regarding the failure of all four windows in our home These windows were installed just two and a half years ago as part of a new build but now every single one is faulty The builder s warranty Curo has expired after two years and Emplas claims their warranty is also only two years so they re unwilling to help even though every window has its own individual issue One of the most concerning problems is with a fire exit window which has locked itself shut despite being properly maintained This is a MAJOR SAFETY RISK for me and my partner in case of a fire Another window doesn t lock at all meaning it can be pushed open even with the handle down creating a SERIOUS SECURITY RISK Most insurance companies wouldn t accept a claim with a window that can t be secured At the back of the house another fire exit window s lock is permanently stuck and it feels like it could fail at any moment leaving us with no fire escape options if it does The fourth window is so stiff that if we try to open it it s likely to break just like the others We ve had multiple repair companies come out to quote for the repairs all stating that the locks used were of cheap quality and not the standard locks used within the industry These repairs will cost us hundreds of pounds and Emplas is doing nothing to help They recommended two local tradespeople in our area who use Emplas products so we reached out to them for help The first contact number was invalid and the second company only supplies windows meaning they couldn t handle repairs This ended up being completely unhelpful Additionally I came across another 1-star review where the customer was offered a replacement lock free of charge despite the hardware being outside the 2-year warranty This raises the question of double standards what exactly determines whether you re eligible for a replacement or not I cannot recommend this company at all poor quality products and poor customer support to back them up

Windows were installed about 3 years

Windows were installed about 3 years ago and over that time the window was deteriorating hazy colour with circular suction marks on the interior also covered in in rectangular marks on the inside looks awful looking out of the kitchen window installer informed me today that they will replace but another purchaser locally has a similar problem would you trust Emplas to replace your window after what has happened I will be writing the same review on trustpilot and other websites unless this is resolved with a full refund

Wouldn t recommend

I purchased a newly built property a few months ago and Emplas is the window contractor here They supplied gas-filled glass units So far we ve experienced issues with locks seals faulty glass and uneven window frames Overall the product quality is very poor Many of my neighbours have also had problems with blown double glazing which is quite unappealing it looks awful These units are only between a few months and three years old I would never choose this company as a contractor

Innapropriate Communication Style

I had the chance to speak with one of your representatives Ryan Johnson and unfortunately the experience was quite disappointing His communication style was highly inappropriate and came across as threatening during our call It s concerning as every team member reflects the values and reputation of the company I wanted to share this feedback as I believe professionalism and respectful communication should always be a priority in any business interaction