Endurancebeds Reviews

Missing power cable delivery guys had multiple issues as no connection instructions with bed base as to how to connect the electrics

We ordered a bunk bed from Endurance Beds on 7th May We are furnishing a new house and this was in anticipation of friends with kids staying in mid-July We had a few false starts with delivery dates and when the bed arrived it was minus the slats for the mattresses We received these via another delivery but then it turned out one of the side rails didn t have the holes drilled for the bolts and wooden dowels We were bounced back and forth between Endurance Beds and their Manufacturer for 10 days with both saying a new side rail had been dispatched before we were called by the Manufacturer interestingly Endurance Beds said they had no idea the Manufacturer got hold of our number to say there had been a mistake the side rail had not been dispatched and they would manufacture and dispatch it forthwith We have now received the side rail but it is warped and impossible to fit Our friends with children have been and gone we have made at least 25 calls to Endurance Beds along with multiple emails and we have a bunk bed half constructed taking up our small spare room Edit in response to the comment from the manufacturer below the order no is E1541 We eventually received the side rail we were waiting for so I have increased the star rating to 3 However the whole experience was not great especially when we were phoning between Endurance Beds and the delivery firm neither taking ownership when deliveries didn t materialise

After waiting for six weeks for the bed to be delivered they arrived this morning at 9 30 am with no prior phone call 1hr before delivery as promised We were still in bed when it was deliverd not pleased with this at all

Strong bunk bed but missing some finishing touches Still waiting for a resolution some weeks later

I emailed and requested some colour samples before buying the bed which were sent promptly The bed was also made and delivered quicker than expected which was great The spray job dye dip on the bed is not fantastic The foot end of the bed is particularly poor and I would have complained about the quality but then my daughter would be left without a bed and it would all be a bit of hassle

I had a mixed experience with Endurance Beds The customer service was very helpful promptly responding to my inquiries and assisting me with an accidental order issue The adult wooden bunk beds I ordered were well-made and looked great However the delivery process took over six weeks and I had to chase up for updates While the delivery team was efficient and polite the experience could have been smoother The beds were solid and required some effort to assemble due to unclear instructions Overall a decent experience with some room for improvement