S
Susan Pauling
Thillai ltd
Unbelievable service
AI Review Summary
Based on 40 reviews
Customers consistently praise FCT for delivering exceptional, trustworthy, and highly professional service across various business solutions, including card machines, energy contracts, and IT installations. The company is frequently commended for its outstanding customer service, with staff members like Mark and Callum receiving specific accolades for being helpful, knowledgeable, and going above and beyond to assist clients. Service quality is highlighted as efficient, friendly, and proactive, with excellent ongoing support and clear communication throughout processes. Delivery and implementation of products like card terminals and EPOS systems are described as smooth, painless, and beneficial for business operations. The company's advice is valued as honest and expert, particularly in securing cost-effective energy contracts that result in significant financial savings for clients. Product quality, such as card machines and SUM/SumUp terminals, is reported to be reliable and effective in modernizing payment methods and reducing cash handling. The returns policy is not mentioned in any of the provided reviews. Overall satisfaction is extremely high, with customers repeatedly using terms like 'fantastic,' 'highly recommend,' and expressing implicit trust in the company. The personal touch, follow-up calls, and out-of-hours support are noted as exceptional aspects that exceed expectations. The collective sentiment across all 40 reviews is overwhelmingly positive, with no negative feedback provided.
What customers love
- Exceptional and trustworthy customer service
- Helpful, knowledgeable, and proactive staff (e.g.,
- Significant cost savings on energy contracts
- Efficient setup and installation of business
- Honest, expert advice with no hidden
Last updated 2 months ago
J
Jasjeet Singh
Great business to work with
Great business to work with Honest recommendations and full set up with EPOS and tablets and card machines for our restaurant and bar Slick on line booking system too Adrianos and Fortuna Gosforth
P
Peter Alderslade
Fantastic service
Fantastic service so helpful and kept me informed throughout the process Can t recommend highly enough
M
Mrs Caroline Chapman
Thanks for the technical install
Thanks to Mark and Callum for arranging my I T installation Callum set everything up very well so it makes it easy to get on with work instead of trying to figure out technical things Callum was also very friendly efficient respectful with social distancing and knowledgeable I will definitely be in touch again
O
Oliver Mattinson
Energy Contract
Carville Ltd were introduced to Utility Works in April 2020 when are current energy contract was coming to an end Mark was very helpful in providing historical market analysis which helped us narrow down the many options available back in 2020 We were able to fix our energy on a 3 year deal which in hindsight was a good move Customer service is excellent proven more recently with the energy crisis when Mark has been available 24 7 for questions and market analysis
L
Lloyd
Excellent Service Supertech South Shields
As a local business Supertech were very impressed with the very helpful professional and positive service provided by Mark Crozier and Company We had a card machine installed and the service was excellent We can highly recommend Mark and his company - your service is much appreciated On behalf of Karnail Singh
A
Anna
When my current electricity supply
When my current electricity supply contract was due for renewal I contacted Mark he was extremely helpful and he secured me a new contract with a reliable company I will not hesitate to use him again in the future
K
Karl Hindmarsh
Very easy and an honest firm to work
Very easy and an honest firm to work with Friendly and extremely helpful
L
Lloyd
Fantastic Service - Highly Recommend
Fantastic Service - Highly Recommend Mark and Callum from FCT were brilliant from start to finish and made the whole process easy to understand and implement into our business From our first meeting to the day we went live we felt that that they were 100 invested in making sure everything was exactly as we needed The system they have helped to install has made the day to day admin so much easier and more efficient leaving less office hours and more time to focus on the important aspects of our business We have had nothing but positive feedback from our customers
M
MISS ANDREA PONTING
Info
Mark consistently provides a professional and proactive approach and in doing so has gained has a great deal confidence from ourselves with Utility works LTD now part of FCT Truly a broker that puts advice and support ahead of profit margin We look forward to working with him in the near future