Feneticwellbeing Reviews

Very bad service

We were badly let down by this company We paid extra for an expedited delivery but it then took four days to deliver They then offered to send it by normal delivery but it would then have taken seven days so reluctantly i accepted the four day delivery I then gave detailed instructions for delivery to the courier company Panther who ignored them I managed to get that sorted but the courier company Panther then refused to unpack and set up my order despite the fact that the identical company and people had delivered unpacked and set up a TV only a week earlier I then asked this company to help unpack and set up my order but they refused saying that there were setting up instructions in the box There were no setting up instructions in the box They claimed that my Sapphire 2 Mobility scooter is portable but it was far too heavy to lift out of its box and I had to get two strong men to lift it out of its box I hope I can now work out how to set the scooter up I ordered the scooter on the promise that it is portable and that I would be able to lift it in and out of my car but this will not be possible I cannot think why Which recommended this scooter and supplier I cannot accept the claim by this company that it their couriers cannot be instructed to unpack and set up scooters I cannot accept the claim that this scooter is portable I cannot accept their refusal to help with setting up

Riser recliner chairs

I e-mailed Fenetic Wellbeing on 7 August 2024 about an issue regarding the published dimensions of their riser recliner chairs but I have not received a reply to date Very rude I think

They do not live up to the standard they claim

Following the Which 5 stars they gave this company I travelled all the way to Skipton Was met with a friendly and helpful person I spent around 3000 on rise and recliner furniture Two chairs and a 2 seater sofa The seat I sit on started to distort under me The swapped it The same has happened with the replacement My wife s expensive American chair has become so uncomfortable she has had to use a foam pad to sit on I emailed the company months ago No reply has been forthcoming I have lost all confidence in the rise and recliner industry as this is not the firs disappointing experience I have had

Fantastic customer service

Fantastic customer service The customer service is very friendly and knowledgable they also have a great range of products which meant I was able to find the right thing Would highly recommend

Excellent company to deal with

Excellent company to deal with Excellent price for shower stool and very quick replacement leg when one broke in assembly Friendly and helpful

Brilliant Experience

Brilliant experience their customer service team went above and beyond to help me find the right product for me I was really happy with the quick delivery too I would definitely buy from them again

Fabulous customer service from Brittany

Fabulous customer service from Brittany at Fenetic Well being They managed to sort a chair for my mother within days checking that the chair first suited her needs and then making sure everything was to our satisfaction after the chair had arrived So far I can t fault the service that we have received and would recommend them as staff were incredibly thoughtful and helpful

Highly recommend this company which

Highly recommend this company which provide an excellent service I purchased a Tri Walker l made enquires about this product and was provided with a prompt reply and support to give me peace of mind Thank you so much

first Class Service

I needed an arm chair and wanted specific things the back and legs to be able to reposition both independently and simultaneously I wanted it to be able to take a specific weight and I needed the extra wide seat It took a long time but I found exactly what I needed at Fenetic Well-being So much so I bought 2 Every aspect met with excellence the staff were kind and helpful they called when they said they would arranged delivery to my needs and contacted us following to check satisfaction The delivery team were spot on they came in to my home and were mindful of my carpets and furniture they unwrapped and placed my 2 chairs in the position I asked them and put them together I spoke to the Director regarding a very minor printing error and he left me his number This week I have been hospitalised and needed an extra wide commode to be in my home on discharge not knowing when that would be I contacted the same Gentleman He was very friendly he promised to call me back he arranged for the order to be taken and the commode was in my house in 24 hrs I would most definitely recommend Fenetic Wellbeing every time