Fishkeeper Reviews

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fishkeeper.co.uk
3.60
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.60 out of 5 by 126 Happy Customers

46.8%
11.9%
10.3%
15.9%
15.1%
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AI Review Summary Based on 126 reviews

Customers consistently praise the knowledge, helpfulness, and professionalism of staff across multiple Fishkeeper branches, with many highlighting specific employees who provide expert advice and go above and beyond. The majority of reviews report excellent service, fast delivery, and good product quality. However, a significant number of customers report issues with pricing, value for money, and in some cases, dead or diseased fish and poor customer service at specific locations. There are also recurring complaints about online order issues and misleading delivery promises.

What customers love
  • Expert knowledge
  • Good product range
Common concerns
  • High prices
  • Dead fish
  • Online issues

Last updated 3 weeks ago

S

Worst fish shop visit ever

Bought 4 Mollies cost me 15 had water tested at purchase all okay Within 4 days 2 had died When I took them back to store I was told they only gave a 48 hour guarantee If the water was fine it must have been the fish won t be going there again
S

Would not touch with a barge pole

Hugely overpriced Dead fish in tanks Staff rude and only care about what time they knock off at
A

Ashtead Store

This place has gone down hill over the last year Original staff have seemed to jump ship and the new ones don t seem to have a clue Overheard a disturbing comment from one male member of staff that has finally caused me to boycott this shop The young lady was very helpful but the guys in the shop let it down Not keen on the new manager either seems very disingenuous
M

Koi imported from Israel

I ve been visiting your stores since the late 80s I m an old school hippy with enormous respect for life and have always been mostly happy with what Ive seen in your stores Largely because they seemed ethical I ve always been able to get what I need cheaper elsewhere but I ve been pleased with the health of the fish and their general wellbeing in Maidenhead stores which is of course among the most important things to me However I had a discussion with a member of staff at one of your stores yesterday We were discussing koi as i was looking to buy some new stock for my indoor zen garden and the experience left me feeling not very zen at all Especially as the member of staff was very rude to me when he realised I was not impressed with where these fish had come from I think the exact wording was buy them somewhere else then It was revealed to me that a large portion of the koi you stock are sourced from fish farms in Israel I don t think I need to go into why in the current climate this is concerning but it is extremely There have been issues now for long enough that suppliers could have been changed if there was any desire to but greed trumps ha all once again I haven t consumed a Coca Cola product since the 80s and nestle no longer exists in my life among many others for varying ethical reasons Finding good chocolate used to be a nightmare Thanks fairtrade I never thought I d have to stop using Maidenhead but here we are I can t justify contributing to a company that values money over ethical sources I ll be going to independent stores from now on and so will my friends Slightly inconvenient but less expensive AND I know my money is supporting real people and not another soulless chain That response goodness b-b-but I started doing business with the bad guys before WW2 No it s greed
M

Poor all round

RE Worcester Maidenhead store I ll start by the sheer bullying attitude from Anna who wouldn t have got a job with me as anything let alone customer service Barked at me and was so rude As far for looking after the goldfish and koi blanket weed everywhere disgraceful Don t care attitude and poor treatment of fish so avoid and go somewhere who value you and fish
D

I Initially deleted my review of my

I Initially deleted my review of my awful experience at the Thornbury branch a few days ago because everyone has bad days and there may have been a reason for it not an excuse Reason Returned today to see if it repeated it did Totally awful service and attitude from every member of staff not interested in being there and on their phones not even trying to hide this apart from John who I didn t see today unfortunately the staff have fowl attitudes Why is everyone so rude Glad I didn t spend any more money with you Sort it out Maidenhead the phrase down the drain springs to mind They really don t care or discipline their staff it seems staff mocking customers for their looks and features etc grow up guys you sell fish for a living
P

Went into re-home a parrot cichlid I

Went into re-home a parrot cichlid I purchased from them a few months ago long story short the cichlid is on a rampage in my tank and attacking every fish They stated they can t re-home as their tanks are all connected and the potential for disease Which tbh I find to be a lie you are telling me this fish shop doesn t have quarantine tanks so when they get massive shipments of fish they go straight into the show tanks Very disappointed with this outcome I question this behaviour as people in similar positions could just dispose of fish inhumanely Very disappointed and won t be returning
A

Went to maidenhead today three men

Went to maidenhead today three men hanging around I had to ask for service one said no we don t have what you want because pointing at colleague he was late ordering they all laughed No way would I recommend this place
G

Rude staff member - Brighton Marina

As a serious fish keeper I popped into the Brighton Marina store for the first time to have a look at the stock and other bits In a number of other stores I have had relatively positive experiences But not today and not in this store Without retelling the whole story what I will say is there is a staff member there a young male with blonde hair who is unhelpful unfriendly abrupt and unnecessarily sarcastic The way he spoke and dealt with my wife and I today was nothing short of disgusting and he should really consider if customer facing employment is for him I would suggest not Based on my experience with this individual I would recommend people think twice before going to this store Head office really need to take some sort of action with this individual Complaint has been submitted via the online form

About Fishkeeper

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Frequently Asked Questions

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. It is part of the UK's leading aquatics retail network, offering a comprehensive range of products for freshwater, pond, and marine environments for both hobbyists and professionals.

Fishkeeper's main product categories are Aquarium Products, Pond Products, and Marine Products. These are supported by additional sections for Fish Care and Gifts.

Fishkeeper offers a price match service, allowing customers to request a match or beat a competitor's advertised price for the same product. Details can be found in the Delivery and Returns section or by contacting Customer Services.

Fishkeeper offers flexible payment options through partnerships with financial providers. Klarna is available at checkout, allowing customers to spread the cost of their purchases.

Click and Collect is a service that allows customers to place an order online and pick it up from a local Maidenhead Aquatics store. Options and locations are available during the checkout process or via Customer Services.

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About Fishkeeper

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. The website presents itself as part of the UK's leading aquatics retail network, backed by a legacy of experience in the industry. The platform is designed to serve both hobbyists and professionals, providing a comprehensive range of products for freshwater, pond, and marine environments. Users can create accounts to manage their preferences and utilize features such as price match services.

The core of the Fishkeeper offering is categorized into three main aquatic sectors.Aquarium Productscover the essentials for setting up and maintaining home fish tanks.Pond Productsare dedicated to garden water features and the ecosystem within them.Marine Productscater to the specific needs of saltwater aquariums. Supporting these categories are sections dedicated toFish CareandGifts, ensuring visitors can find everything from essential maintenance supplies to decorative items.

Navigation through the site is supported by a robust footer containing useful links. Visitors can access theBlogfor industry insights, review the detailedFAQs, and consultProduct Manuals. The platform also provides clear information regardingDelivery and Returns, alongside details concerningGift Cards. For those seeking immediate assistance, options forClick and Collectand contactingCustomer Servicesare readily available.

Fishkeeper emphasizes flexibility in purchasing through partnerships with financial providers. The platform highlights that Klarna is available at checkout, allowing for flexible payment options. The company also encourages engagement through theirRecycling Electrical Goodsprogram, demonstrating a commitment to environmental responsibility within the aquatics sector. The site is secured with standard privacy measures, including an online privacy policy and cookie policy to govern user data.