Fishkeeper Reviews

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fishkeeper.co.uk
3.60
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.60 out of 5 by 126 Happy Customers

46.8%
11.9%
10.3%
15.9%
15.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 126 reviews

Customers consistently praise the knowledge, helpfulness, and professionalism of staff across multiple Fishkeeper branches, with many highlighting specific employees who provide expert advice and go above and beyond. The majority of reviews report excellent service, fast delivery, and good product quality. However, a significant number of customers report issues with pricing, value for money, and in some cases, dead or diseased fish and poor customer service at specific locations. There are also recurring complaints about online order issues and misleading delivery promises.

What customers love
  • Expert knowledge
  • Good product range
Common concerns
  • High prices
  • Dead fish
  • Online issues

Last updated 3 weeks ago

D

Decided to try the branch in Ferndown

Decided to try the branch in Ferndown Dorset for its technical knowledge and must say they were pretty good They checked my water quality and it passed no problem Did not know though the rummy nose tetras that I have were potential fin nippers Something again ill advised by my local Maidenhead shop who said that platys and the rummy noses were fine together I m not sure if the staff in these shops are college trained or just shop assistants but they do vary All in all thumbs up to Wimborne
A

Ignore the scores

Ignore the scores Maidenhead is a franchise so some stores are bound to be better than others which makes this method of recommendation somewhat unfair as it bundles them all under the one heading I m a regular user of the store in Thornbury I ve probably tested their patience on numerous occasions but have never been made to feel less than welcome The staff are knowledgeable helpful and will more often than not recommend a cheaper alternative where they feel it appropriate to my setup Fish quality is always good however this doesn t mean you can ignore your responsibility when introducing new fish to your tank If you find a good branch stick to it but don t assume the one a few miles away will be comparable They aren t Tesco
S

We visited the store at Woodford Garden

We visited the store at Woodford Garden Centre today The young man who assisted us in selecting our fish snails and plants was knowledgable friendly and really helpful These qualities seem to be rare these days and we left the store feeling happy with our purchases
D

I have tropical and marine aquariums

I have tropical and marine aquariums stocked by maidenhead I have used a few of the maidenhead stores Hardware as in pumps and tanks ECT are brilliant the staff would help with loading up the car with heavier items Occasionally I have had problems with some fish generally though the stock is pretty good Angels being the downfall here Always knowledgeable and if not certain the staff will ask someone who is
B

Good variety of products

Good variety of products friendly staff however sometimes the advice given is limited The quality of the products has been good Most of my fish have been very healthy
J

Some reviews on selecting items

Used online as all shop are closed due to covid19 fast dispatch and delivery will have been 5 starts the only reason is I wanted to order some wool filters for a aquamanta efx400 but can only select efx600 no other to select so something that needs looking in to will use online again when needed always use Maidenhead
M

Superb service from a wise chap called

Superb service from a wise chap called Daniel who was a credit to MA at Summerhill But boy is it getting expensive i paid 50 for ten runny noses tetras thats a lot of money
R

Terrible experience turned positive

I had a terrible experience yesterday at the Woodcote branch in Wallington I ve been unable to make a complaint via the website as the link doesn t do anything I was then able to find an email on the Facebook page given to another complaining customer One of the only replies given on the page among many comments Having written out and sent an indepth email regarding my dealings with whom I believe to be the manager of this store would you believe it the email has bounced back I am now at a point where I have spent far more time on having to deal with an issue whereby I have been deceived in the purchasing item I don t require and blamed for killing the fish that died within a day of purchase than is acceptable Is this really the only way I can hope get to communicate with someone Please can someone get in touch or provide an email that actually works for me to send this email to A follow up to this review I was quickly contacted by the area manager Chris He listened to my concerns and apologied for my experience He invited me to go to the back to the store to meet with him However I chose to meet him at the Morden branch Chris was an incredible help He gave me and my little ones a full understanding of what was required and helped us with a full set up with a new tank Amazing customer service I can t praise Chris enough for his time and patience We will definitely be going back and getting further help advice and our new fish when our aquarium is set up and ready A awful experience turned into a positive and a great rapport created for future experiences
C

Jason saved the day - let down by Strikes

I received a telephone call from Jason of the Beverley store who had arranged for me to be reimbursed by Strikes Garden Centre for their mistake Strikes had ignored my communication to them I received the money and went to thank Jason personally for his input Well Done Brian B
G

Good knowledgeable staff and good

Good knowledgeable staff and good selection of products and fish

About Fishkeeper

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Frequently Asked Questions

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. It is part of the UK's leading aquatics retail network, offering a comprehensive range of products for freshwater, pond, and marine environments for both hobbyists and professionals.

Fishkeeper's main product categories are Aquarium Products, Pond Products, and Marine Products. These are supported by additional sections for Fish Care and Gifts.

Fishkeeper offers a price match service, allowing customers to request a match or beat a competitor's advertised price for the same product. Details can be found in the Delivery and Returns section or by contacting Customer Services.

Fishkeeper offers flexible payment options through partnerships with financial providers. Klarna is available at checkout, allowing customers to spread the cost of their purchases.

Click and Collect is a service that allows customers to place an order online and pick it up from a local Maidenhead Aquatics store. Options and locations are available during the checkout process or via Customer Services.

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About Fishkeeper

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. The website presents itself as part of the UK's leading aquatics retail network, backed by a legacy of experience in the industry. The platform is designed to serve both hobbyists and professionals, providing a comprehensive range of products for freshwater, pond, and marine environments. Users can create accounts to manage their preferences and utilize features such as price match services.

The core of the Fishkeeper offering is categorized into three main aquatic sectors.Aquarium Productscover the essentials for setting up and maintaining home fish tanks.Pond Productsare dedicated to garden water features and the ecosystem within them.Marine Productscater to the specific needs of saltwater aquariums. Supporting these categories are sections dedicated toFish CareandGifts, ensuring visitors can find everything from essential maintenance supplies to decorative items.

Navigation through the site is supported by a robust footer containing useful links. Visitors can access theBlogfor industry insights, review the detailedFAQs, and consultProduct Manuals. The platform also provides clear information regardingDelivery and Returns, alongside details concerningGift Cards. For those seeking immediate assistance, options forClick and Collectand contactingCustomer Servicesare readily available.

Fishkeeper emphasizes flexibility in purchasing through partnerships with financial providers. The platform highlights that Klarna is available at checkout, allowing for flexible payment options. The company also encourages engagement through theirRecycling Electrical Goodsprogram, demonstrating a commitment to environmental responsibility within the aquatics sector. The site is secured with standard privacy measures, including an online privacy policy and cookie policy to govern user data.