Fishkeeper Reviews

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fishkeeper.co.uk
3.60
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.60 out of 5 by 126 Happy Customers

46.8%
11.9%
10.3%
15.9%
15.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 126 reviews

Customers consistently praise the knowledge, helpfulness, and professionalism of staff across multiple Fishkeeper branches, with many highlighting specific employees who provide expert advice and go above and beyond. The majority of reviews report excellent service, fast delivery, and good product quality. However, a significant number of customers report issues with pricing, value for money, and in some cases, dead or diseased fish and poor customer service at specific locations. There are also recurring complaints about online order issues and misleading delivery promises.

What customers love
  • Expert knowledge
  • Good product range
Common concerns
  • High prices
  • Dead fish
  • Online issues

Last updated 3 weeks ago

T

Desperately Need More Staff

Osterley branch - the poor sales guy was all on his own in such big and busy store and having to deal with people complaining about waiting so long while he was getting fish for us we really felt for him He did however remain calm and was very helpful and knowledgeable about all the fish we enquired about a credit to the store and the reason we gave 3
E

Top Notch Staff

Excellent staff at Swansea Llansamlet Pontarddulais branches So helpful but I purchased my new tank online because of the free home delivery Much too large to collect Although the price in store was exactly the same they could not offer the free home delivery I would not have purchased it at all if not for the staff at the Llansamlet branch The exact same deal should be available in store All credit should go to the Llansamlet branch where I will most definitely purchase all the accessories required
A

Good for purchase but not advice

I tend purchase everything I need from this store and in that respect would have given them a high rating but feel their staff don t know anything about fish and offer advice which is wrong so really they should just say they are not sure One shop assistant saw a picture of my ill fish saying she was constipated and had I known it was actually swelling that could have been treated by Epsom salts I could have easily saved her life but it was too late and now she s gone My advice is not to rely on their staff for advice when you re having issues and rather refer to forums and people who know what they are talking about On another date I d asked a staff member in their Wembley branch who told me to treat the fish for white spot when actually it was a fungal infection The picture I showed her was pretty clear Their staff don t sound experienced with fish Great store to purchase things you need for tanks however but that s about it
A

Pontec PondoSolar Solar Energy Powered Fountain Pump

The instructions that come with the unit are not very clear The Battery Level indicator and the LEDs only work if the pump is connected to the unit In the case of the battery level indicator this only works momentarily for a few seconds when the pump is first turned on Only suitable for a small water feature
F

Only use if you already know what you need to

I have purchased plant food fish decorations and life support filters heaters from this shop For my 110 litre 29 gallon tank I had 6 bronze corydoras and one male betta bought from them when I decided to buy 10 black neon tetras Within a week all but three had died The fish are also very expensive in what world is a mass bred 1 5 cm neon tetras worth 3 I have been given bad advice and have been told that products that they partner with are far superior to other trusted brand which would normally be fine but this is an animal welfare scenario All of that said I have purchased many good fish and other items and the staff are friendly and sometimes give good advice
R

I ve been to many stores like this

I ve been to many stores like this we bought 1 fish which is lovely the customer service was so so could have been more friendly
D

expensive not much range

Even though i like these guys i have noticed a change after recently visiting one branch i found the advice poor saying use this stuff and fish next day to the question how long before i can put fish in now that coupled with a lot of the branches not carrying large aquariums say 300 ltr and up i may have to shop elsewhere shame
A

Very knowledgeable staff and a decent

Very knowledgeable staff and a decent amount of fish for sale Do think they are a bit expensive for some fish but they are local Have very few light bulbs which is annoying but I guess they cant stock everything Will go back to this shop because the staff know what they are talking about and are willing to help
G

Staff could be a little bit more polite

The products you guys stock are amazing I just wish the staff were a little more polite and welcoming
D

Maidenhead Aquatics St Albans

I visited Maidenhead Aquatics store in St Albans I found that the fish was over priced One fish I was interested in was one of the corydoras alfonso They had them selling for 30 each but when I checked on the Maidenhead Aquatics website they were priced at 4 99 I queried it but was told by Manager it depends on where they get them from rubbish That doesn t make sense they are a chain store I told him where I live in East London if i went to McDonald s and paid 3 for a burger i wouldn t expect to pay for a burger in St Albans for 10 then again he may charge that price I feel that this shop is putting their own prices on their products rather than following the prices that s for Maidenhead Aquatics chain stores Ended up going to my usual aquarium shop Maidenhead Aquarics in Enfiled where I got a beautiful Blackfin Cory costing me 8 95 Their prices are reasonable and not over priced I give Enfield branch a 5 star as they are also friendly and helpful

About Fishkeeper

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Frequently Asked Questions

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. It is part of the UK's leading aquatics retail network, offering a comprehensive range of products for freshwater, pond, and marine environments for both hobbyists and professionals.

Fishkeeper's main product categories are Aquarium Products, Pond Products, and Marine Products. These are supported by additional sections for Fish Care and Gifts.

Fishkeeper offers a price match service, allowing customers to request a match or beat a competitor's advertised price for the same product. Details can be found in the Delivery and Returns section or by contacting Customer Services.

Fishkeeper offers flexible payment options through partnerships with financial providers. Klarna is available at checkout, allowing customers to spread the cost of their purchases.

Click and Collect is a service that allows customers to place an order online and pick it up from a local Maidenhead Aquatics store. Options and locations are available during the checkout process or via Customer Services.

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About Fishkeeper

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. The website presents itself as part of the UK's leading aquatics retail network, backed by a legacy of experience in the industry. The platform is designed to serve both hobbyists and professionals, providing a comprehensive range of products for freshwater, pond, and marine environments. Users can create accounts to manage their preferences and utilize features such as price match services.

The core of the Fishkeeper offering is categorized into three main aquatic sectors.Aquarium Productscover the essentials for setting up and maintaining home fish tanks.Pond Productsare dedicated to garden water features and the ecosystem within them.Marine Productscater to the specific needs of saltwater aquariums. Supporting these categories are sections dedicated toFish CareandGifts, ensuring visitors can find everything from essential maintenance supplies to decorative items.

Navigation through the site is supported by a robust footer containing useful links. Visitors can access theBlogfor industry insights, review the detailedFAQs, and consultProduct Manuals. The platform also provides clear information regardingDelivery and Returns, alongside details concerningGift Cards. For those seeking immediate assistance, options forClick and Collectand contactingCustomer Servicesare readily available.

Fishkeeper emphasizes flexibility in purchasing through partnerships with financial providers. The platform highlights that Klarna is available at checkout, allowing for flexible payment options. The company also encourages engagement through theirRecycling Electrical Goodsprogram, demonstrating a commitment to environmental responsibility within the aquatics sector. The site is secured with standard privacy measures, including an online privacy policy and cookie policy to govern user data.