Fishkeeper Reviews

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fishkeeper.co.uk
3.60
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.60 out of 5 by 126 Happy Customers

46.8%
11.9%
10.3%
15.9%
15.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 126 reviews

Customers consistently praise the knowledge, helpfulness, and professionalism of staff across multiple Fishkeeper branches, with many highlighting specific employees who provide expert advice and go above and beyond. The majority of reviews report excellent service, fast delivery, and good product quality. However, a significant number of customers report issues with pricing, value for money, and in some cases, dead or diseased fish and poor customer service at specific locations. There are also recurring complaints about online order issues and misleading delivery promises.

What customers love
  • Expert knowledge
  • Good product range
Common concerns
  • High prices
  • Dead fish
  • Online issues

Last updated 3 weeks ago

C

Very good experience with very knowledgeable staff

Today I was at the Morden branch and was served and helped my a lady called caragh and she was very knowledgeable and helped me find the right fish and went above and beyond to help me I normally go to the ashtead branch but as I was in the area I thought I d pop in for a look I brought 5 fish and they were kept in very good living conditions I also think the ashtead branch is also very good and is also has very good fish living conditions I always come to maidenhead aquatics for all my aquatics needs and I always will The staff are always friendly in both branches and always knowledgeable I HIGHLY RECOMMEND maidenhead aquatics for all the aquatics needs
V

I purchased my first marine Wrexham

I purchased my first marine setup from these guys in Wrexham They were incredibly helpful full of knowledge and happy to help And have also offered to help me through the learning process They didn t try to sell me stuff I didn t really need So they re very trustworthy aswell All in all what a great experience and needless to say I m super happy Thanks especially to Stuart and the rest of the staff Absolutely awesome
J

Maidenhead Aquatics in Wendover

Maidenhead Aquatics in Wendover We will never go anywhere else but here Richard is wonderful and has helped us greatly over the last few years Nothing is ever too much trouble and is always on hand with any questions we have had We can t thank you enough
R

Been into the Lincoln store a few times

Been into the Lincoln store a few times now and been served by the same person who has made are experience easy and educational would like to say a big Thankyou to Andy at the Lincoln store whisby garden centre
M

Outstanding service at Barnstaple

Outstanding service at Barnstaple today My elderly mothers Oases pond pump had stopped working so we took it to the Barnstaple store The 2 young gentlemen in the shop were extremely helpful and took the pump apart to see if they could rectify the issue They tried to repair it but it had expired and we subsequently purchased a new one They were cheerful and obviously enjoyed the challenge They are a credit to the company and one reason why we will return in the future
M

Great Experience

I would highly recommend Maidenhead Aquatics at Whisby Garden Centre I wanted information about how to introduce plants and fishes into my new pond The staff were extremely knowledgeable and friendly They guided me through all the different options and the pros and cons about different plants I was then left to explore and decide what I wanted There was no pressure to buy Their customer service is excellent and I m sure I will be using them again in the future You re all doing a fantastic job Keep up the good work
Q

I had a problem with my uv pond filter

I had a problem with my uv pond filter I visited Crawley branch and was greeted by Ronan and Mark they were extremely helpful polite and courteous They solved my problem immediately sold me the new parts and I went away extremely happy with the overall experience Pat on the back to the two lads Manager and Assistant
S

Purchased fish and garden products from

Purchased fish and garden products from several outlets Met up with Craig Saunders at the Cheddar store who made our day Seems to know it all certainly helped us so so much also can crack a joke or two Unfortunately he is only at the Cheddar store on Thursday and Sunday
N

Maidenhead Aquatics - Woburn Sands

I went to Maidenhead Aquatics in Woburn Sands I was setting up an Aqua Oak large cube aquascape aquarium for the first time the first time I went to Maidenhead I spoke to William he was really helpful advising of the things I would need answering all my questions When I was setting up I went back and again spoke to William he was really on the ball with his information and helped me pick the right things for a successful Aquascape aquarium The store is well stocked and the staff are friendly and very knowledgeable I am currently waiting for the new set up tank to settle and will be going back to get my fish in a couple of weeks I would highly recommend for any serious fish keepers Thanks Maidenhead
S

I went to the Leicester store and amazing knowledge and support a guy

I went to the Leicester store and a guy called James was amazing So knowledgeable and helpful Thank you for helping me set up my salt water aquarium Your advice has been incredible Will definitely be coming back

About Fishkeeper

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Frequently Asked Questions

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. It is part of the UK's leading aquatics retail network, offering a comprehensive range of products for freshwater, pond, and marine environments for both hobbyists and professionals.

Fishkeeper's main product categories are Aquarium Products, Pond Products, and Marine Products. These are supported by additional sections for Fish Care and Gifts.

Fishkeeper offers a price match service, allowing customers to request a match or beat a competitor's advertised price for the same product. Details can be found in the Delivery and Returns section or by contacting Customer Services.

Fishkeeper offers flexible payment options through partnerships with financial providers. Klarna is available at checkout, allowing customers to spread the cost of their purchases.

Click and Collect is a service that allows customers to place an order online and pick it up from a local Maidenhead Aquatics store. Options and locations are available during the checkout process or via Customer Services.

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About Fishkeeper

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. The website presents itself as part of the UK's leading aquatics retail network, backed by a legacy of experience in the industry. The platform is designed to serve both hobbyists and professionals, providing a comprehensive range of products for freshwater, pond, and marine environments. Users can create accounts to manage their preferences and utilize features such as price match services.

The core of the Fishkeeper offering is categorized into three main aquatic sectors.Aquarium Productscover the essentials for setting up and maintaining home fish tanks.Pond Productsare dedicated to garden water features and the ecosystem within them.Marine Productscater to the specific needs of saltwater aquariums. Supporting these categories are sections dedicated toFish CareandGifts, ensuring visitors can find everything from essential maintenance supplies to decorative items.

Navigation through the site is supported by a robust footer containing useful links. Visitors can access theBlogfor industry insights, review the detailedFAQs, and consultProduct Manuals. The platform also provides clear information regardingDelivery and Returns, alongside details concerningGift Cards. For those seeking immediate assistance, options forClick and Collectand contactingCustomer Servicesare readily available.

Fishkeeper emphasizes flexibility in purchasing through partnerships with financial providers. The platform highlights that Klarna is available at checkout, allowing for flexible payment options. The company also encourages engagement through theirRecycling Electrical Goodsprogram, demonstrating a commitment to environmental responsibility within the aquatics sector. The site is secured with standard privacy measures, including an online privacy policy and cookie policy to govern user data.