Fishkeeper Reviews

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fishkeeper.co.uk
3.60
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.60 out of 5 by 126 Happy Customers

46.8%
11.9%
10.3%
15.9%
15.1%
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AI Review Summary Based on 126 reviews

Customers consistently praise the knowledge, helpfulness, and professionalism of staff across multiple Fishkeeper branches, with many highlighting specific employees who provide expert advice and go above and beyond. The majority of reviews report excellent service, fast delivery, and good product quality. However, a significant number of customers report issues with pricing, value for money, and in some cases, dead or diseased fish and poor customer service at specific locations. There are also recurring complaints about online order issues and misleading delivery promises.

What customers love
  • Expert knowledge
  • Good product range
Common concerns
  • High prices
  • Dead fish
  • Online issues

Last updated 3 weeks ago

A

A particular staff member Matthew went

Best aquarium reatalor in the UK Extremely kind knowledgable members of staff Good health for fish Affordable prices Good customer service Clean tidy shop floors
C

A Fantastic Experience at Maidenhead

In my local Gosport branch a particular staff member Matthew went out of his way to help me today and it made my day I then said I wanted to leave a review regarding his help today and he humbly just said I do from the heart not to get something in return which made the whole experience even better what an employee a true diamond don t get many of them these days
C

Really helpful and knowledgeable

A Fantastic Experience at Maidenhead Aquatics Thornbury I ve wanted a fish tank for years fueled by my passion for aquascaping and love for fish When my wife finally gave me the green light we headed to Maidenhead Aquatics in Thornbury and it turned out to be the best decision ever From the moment we walked in the experience was fantastic I appreciated being able to explore the shop at my own pace without feeling pressured by staff which let me really take in the variety of tanks and setups available My wife and I narrowed our choices down to three tanks based on online recommendations and that s when we approached a staff member named John for advice John was incredibly knowledgeable though he seemed a little shy at first he quickly warmed up and expertly guided us through the pros and cons of each option He answered every one of our many questions with patience and enthusiasm helping us choose the Scaper 90L as the perfect tank for our needs What really impressed me was John s dedication The tank we wanted wasn t in stock but he went above and beyond by checking a delivery note finding one that hadn t been booked in yet and ensuring it was sorted so we could take it home that day On top of that he helped us navigate the click-and-collect process to pick up the matching cabinet from the Cadbury branch the next day Thanks to his help I had the tank set up and cycling by Saturday night exactly as I d hoped Since then I ve been back to the store weekly while my tank is cycling Each visit has been a joy thanks to the friendly and knowledgeable team John Shannon and the store manager whose name escapes me have all been incredibly helpful Whether it s testing my water helping me choose hardscape and plants or simply sharing advice they ve made me feel like Maidenhead Aquatics Thornbury is my store Now I m counting down the days until my tank is fully cycled so my wife little boy and I can pick out our fish and truly bring our aquarium to life Thank you John and the team for making this such an amazing experience You ve gained a loyal customer in me
P

Was able to find a hideway for my loach

Jonathan and Scott are so helpful and knowledgeable It is such a friendly shop and will help you no matter what the issue Jonathan even put my new filter together for me before I left the shop I cannot recommend them enough they really know their stuff
D

Amazing store

Daniel with ginger hair in the Barlborough chesterfield store was very knowledgable polite and friendly making me feel welcome always makes me feel welcome as well as the other staff always shows me new stock when they come in ect Thankyou
R

I shop at the chesterfield store

I shop at the chesterfield store the staff are friendly Daniel I ve noticed will go out of his way to explain the knowledge about the fish and advises what the best fish are for my tank
C

I visit the chesterfield store

I visit the chesterfield store regularly the staff there are very friendly and approachable they always there to help to their best abilities would always recommend this store to my friends
M

Lovely staff at Wigan

I visited the Wigan store and was served by Jade She is so lovely and helpful It s a pleasure going into the store She always makes sure we get the correct mix of male and females Jade is always happy to help and pass on helpful tips
K

The lads at the chesterfield store are

The lads at the chesterfield store are always helpful and have a lovely selection of stock in
D

Excellent fast servicee

needed help to replace feed pipe to my pond pump-staff quickly cut a new length of pipe and attached it to the cones at either end so I could fix it in place immediately and restart the pump for 5 99 At Aylesbury Wendover store on old Wyevale site now Dobbies but about to change to Blue Diamond Garden Centres

About Fishkeeper

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Frequently Asked Questions

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. It is part of the UK's leading aquatics retail network, offering a comprehensive range of products for freshwater, pond, and marine environments for both hobbyists and professionals.

Fishkeeper's main product categories are Aquarium Products, Pond Products, and Marine Products. These are supported by additional sections for Fish Care and Gifts.

Fishkeeper offers a price match service, allowing customers to request a match or beat a competitor's advertised price for the same product. Details can be found in the Delivery and Returns section or by contacting Customer Services.

Fishkeeper offers flexible payment options through partnerships with financial providers. Klarna is available at checkout, allowing customers to spread the cost of their purchases.

Click and Collect is a service that allows customers to place an order online and pick it up from a local Maidenhead Aquatics store. Options and locations are available during the checkout process or via Customer Services.

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About Fishkeeper

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. The website presents itself as part of the UK's leading aquatics retail network, backed by a legacy of experience in the industry. The platform is designed to serve both hobbyists and professionals, providing a comprehensive range of products for freshwater, pond, and marine environments. Users can create accounts to manage their preferences and utilize features such as price match services.

The core of the Fishkeeper offering is categorized into three main aquatic sectors.Aquarium Productscover the essentials for setting up and maintaining home fish tanks.Pond Productsare dedicated to garden water features and the ecosystem within them.Marine Productscater to the specific needs of saltwater aquariums. Supporting these categories are sections dedicated toFish CareandGifts, ensuring visitors can find everything from essential maintenance supplies to decorative items.

Navigation through the site is supported by a robust footer containing useful links. Visitors can access theBlogfor industry insights, review the detailedFAQs, and consultProduct Manuals. The platform also provides clear information regardingDelivery and Returns, alongside details concerningGift Cards. For those seeking immediate assistance, options forClick and Collectand contactingCustomer Servicesare readily available.

Fishkeeper emphasizes flexibility in purchasing through partnerships with financial providers. The platform highlights that Klarna is available at checkout, allowing for flexible payment options. The company also encourages engagement through theirRecycling Electrical Goodsprogram, demonstrating a commitment to environmental responsibility within the aquatics sector. The site is secured with standard privacy measures, including an online privacy policy and cookie policy to govern user data.