Fleetfeet Reviews

Do not buy from the store in Metairie Louisiana

Do not buy from the store in Metairie LA My wife is a runner and hinted about wanting a new watch for Christmas I went to FleetFeet and looked at several different models And before I bought anything I made sure to ask if it could be returned and or exchanged and was told Yes we could come back and at least swap it out So I bought a 300 Garmin watch It s a very nice model but ultimately my wife didn t like the style and decided to stay with her Apple watch She never used it Well when we went back to the store to try and return the watch the same exact employee who sold me the watch said she needed to go call the owner because electronics don t have the same return policy as shoes even though we were still under the 60 day window for returns They claim that since the box was opened they can t take it back Of course the box was opened how is someone supposed to even see if it works or look at the features So knowing this now there was never any intention of letting us swap it out And this assistant manager tried to make it sound like it was our fault for waiting too long even thought she said 3 times that we were still within the 60 days for returns She actually told us that we shouldn t have waited so long we should have called the store or emailed saying we were thinking about returning the watch We were completely taken advantage of and lied to They will think of any excuse not to take something back I m embarrassed that I sent a couple of people to shop there during Christmas Will never buy from there again Bad reputation spreads fast

Really bad service i was parked on side

Really bad service i was parked on side of road it took fleet for fleet over 3hrs to get a company to changes my tyre and 5 phone calls and every time customer services attiude was terrible really would not use this company no help what so ever

Seems very scammy

Seems very scammyYou will find many reviews stating that they put out these bait offers and end up canceling them No idea why maybe customer data mining either ways very sketch and I will not buy from them again

Placed an order with Fleet feet several

Placed an order with Fleet feet several times in the last month placed an order for a pair of women s shoes as well as a pair of men s shoes first order was shipped and delivered only to receive one pair of women s shoes Called Fleet feet who admitted warehouse had made a mistake refunded the pair of shoes for men s and replaced order only to receive a second order which was the wrong size color and width Contacted fleet feet hey second time who again admitted it was a fault of the warehouse I would recommend people shop elsewhere if you re looking at a particular brand of shoes go through the supplier or a different outlet this is not a reputable company or someone I would recommend to do business with ever

Don t Shop Here

I purchased a pair of HOKA Rocket Ux 2s from the Portland Maine location on August 14th I had a great experience while I was picking out my race day shoes and was recommended these for the NYC Marathon that I will be participating in during the month of November The employee I spoke to and worked with was extremely knowledgeable and I do believe he was recommending the best shoe available He assured me that if these shoes don t work out for me I can return them within 60 days of purchase to another Fleet Feet location with the refund going to my original payment method He said this was their happy fit guarantee I took these shoes out for a run and quickly learned that they unfortunately weren t going to work for me They were extremely fast shoes but lacked ankle support that my feet needed Because I purchased these shoes while I was on vacation near Portland the closest location to me currently is the Nashua NH location I decided that I would return them here for my refund On September 16th I visited the Nashua NH location I explained the situation to the employee and she informed me that she could not accept these as a return within the 60 days because they had been used I told her that online it states otherwise and I was told previously that I would still be able to She said she could only do an exchange or for store credit I explained to her what I was told at the Portland location and she then explained to me that she wouldn t even be able to accept them as a return at all at the Nashua store and stated that she doesn t even know if Portland would take them back either I do have the receipt and I am within the 60 day return policy I emailed the company and they told me that each store has their own return policy and they would be unable to accept a mailed return as there is no way to make a mailing receipt The happy fit guarantee states that any shoe that does meet your expectations including with your performance can be returned within 60 days at any location if you have the receipt It seems really misleading that not all the store follow that guarantee The only reason why I am giving this one star is because I was genuinely taken care of at the Portland location I found out I actually am wearing the wrong size and I do believe they are helpful The extra star is for those employees not the company itself

Whoever is in charge of their customer

Whoever is in charge of their customer support doesn t even read the tickets Hire someone new Most frustrating experience of my life

My order was canceled by Fleet Feet

My order was canceled by Fleet Feet I thought I would give Fleet Feet a try but I regret that I ordered 3 pairs of shoes from the website The next week I didn t see shipping confirmation so I emailed them asking when I could expect the package I was told they had a stocking issue from the stores and couldn t fulfill any of the requests I would have been fine waiting longer but they canceled without asking me what I wanted to do In the meantime the price went up for other sellers

2 months for a refund only after calling

Shoe did not fit well so I returned However they did not issue a refund for 2 months after the shoe was received back at their warehouse They did eventually issue a refund but I had to call in order to receive that refund In a day where ERP systems are commonplace this is just bad business

Racist Store in Schertz TX

I went to Fleet Feet on Agora Pkwy in Schertz TX in November 2021 I told them I needed comfortable walking shoes or inserts because my feet hurt during my daily walks There were 2 or 3 employees there and they said we can t help you Wouldn t show me anything Didn t even let me walk past the sales counter I am Black and the only reason i can think of for treating a potential customer that way is that they are racists