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Reviews
3.71
5-star
49.18%
4-star
16.39%
3-star
7.38%
2-star
10.66%
1-star
16.39%
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Vanessa Woodward
N/A
2 months ago
Product good quality as described
Product good quality as described arrived swiftly
Kim
N/A
2 months ago
Amazingly friendly staff
Amazingly friendly staff Fraiser helped me today to find some new road and trail shoes He was very patient and knowledgeable I have tricky shaped feet to fit but with his help and patience and many a treadmill try we found some Would definitely recommend Sheffield Store
Russell Burton
N/A
2 months ago
Brilliant customer care
Had to return running shoes because they were wrong size Very little stock in what I wanted but spoke to Gilly who was brilliant She put the only pair in my size in stock to one side to give me time to return the ones I had ordered and then sorted out voucher so I could reorder Would not have happened without all her patience and care Thank you 10 10 for Customer Service
Luca Lacovara
N/A
2 months ago
Amazing Service
Sallyann was amazing at analysing my ruining gate and giving me advice on the most suitable options for me She provided lots of choices to help me get the most comfortable pair whilst testing them all on the treadmill
Zander Williams
N/A
2 months ago
Fantastic experience at the Surbiton store
Fantastic experience at the Surbiton Store Ben was very knowledgable and helped me pick the right shoes
Gareth Gibbon
N/A
2 months ago
Friendly
Friendly personalised patient expert My experience with Rob was excellent I trust Up Running which is why I chose to go to them again - a friend developed knee problems in shoes she bought with them they refunded them without question despite them having been worn and supported her in choosing other shoes which immediately resolved the problems This is brilliant customer service
Charlie Cowlishaw
N/A
2 months ago
Fantastic experience in store
Fantastic experience at the Sheffield store They didn t have the colour of trainers I wanted but were more than happy to show me other options online
Katherine Dilks
N/A
2 months ago
Marta at Milton Keynes
Marta is really knowlegeable patient and helpful She listened to my needs and found the perfect fitting running shoe Gave great running tips too One very happy customer
Duane Duddridge
N/A
2 months ago
I visited the York store to get some
I visited the York store to get some new runnings shoes and was greeted by Olivia The customer service i received and attention to detail to tailor what i needed was on another level Highly recommended left knowing what i got was specifically what i needed to benefit me Thanks again
Kate M
N/A
2 months ago
Couldn t ask for more
I visited the Nottingham store this morning Saturday 11 Jan super early to get advice on shoes Emma was an absolute super star I was a bit anxious as a new older and very unfit runner about the gait analysis process but she put me at ease instantly and helped me pick out shoes that made running feel loads better She explained the reasons for her recommendations the difference between shoes and didn t just try to sell me the most expensive product I will definitely be returning to the store for the friendly and expert advise she and other colleagues gave and because they didn t make me feel out of place A massive thank you to them all