


Based on authentic user experiences
jeyakanthan rengasamy
6731 reviews
N/A
1 year ago
shows one price and asks to call only
shows one price and asks to call only when you do its almost double the shown price saying its without checkin luggage i dont know anyone flies without luggage on a long haul flight for 14 days its a deceit some may believe the call and go ahead and book for high price should not be allowed
Peter
6731 reviews
N/A
1 year ago
Do not use flight Guru
Booking with this company is no problem but I would say that about any travel agent The problems lay once you need your agent to work for you I had a cancelled flight Guru at the time March 2020 said I could only go for a change of date or voucher We decided to change dates to Nov same year Unfortunately that was cancelled by the airline All seemed OK as I spoke to a manager at Guru who assured me a refund was due Oct 2020 This would take 8 to 12 weeks I was ok with this After that I have had nothing but lies and deception They even said they would use the money owed as down payment for another holiday that I requested then kept me hanging on without sending quotes Leaving me to book with other company loosing out on the Jan Sales I have contacted the Airline direct who assured me they would have paid the refund within 40 days of cancellation Manager now not taking my calls Wrote hard copy letter and emails no reply Phoned a number of occassions but only get a foreign call centre not helping at all I wouldn t mind to much if they were honest and gave me a straight answer with a true time frame DO NOT USE THIS COMPANY
George Bidgway
6731 reviews
N/A
1 year ago
i rang FLIGHTSGURU on 6th December 2019
i rang FLIGHTSGURU on 6th December 2019 at 7 30 pm as i had seen a flight for London to goa in February returning in April for 437amazing can t book online phone only so as i said i rang them gave them the dates only to be told that was one way only now as i have said i put in the dates on their website outbound and return and the price came up as 437 along with a list of other prices from other carriers i came down from being amazed to gobsmacked what a rip of company when told the return flight would be over 850 if i went direct to AIRINDIA on their e-commerce website i can get a return flight for 493 i say again rip off company if i could give it no stars i would
Mrs Oconnor
6731 reviews
N/A
1 year ago
This should be 0 stars as during this
This should be 0 stars as during this difficult time of covid19 an upcoming flight has been cancelled and to book a new flight I am being offered a new flight which although cheaper than original he is charging me additional costs on top which he cannot justify and I was told by another operator they could offer me a flight which I would not have to pay more money for and he is not prepared to give me a refund for the flight which has been cancelled Their is no empathy for the situation which is out of my control The manager Garren is so rude and highly unprofessional as every suggestion we make he says what ever its not his responsibility Never in my life have I dealt with such a rude and untrustworthy organisation Totally phoney travel company only good for taking your money
Fiona
6731 reviews
N/A
1 year ago
Lies lies no refund Stay Away
We booked our original flights to Chile over Christmas with a guy called Trevor all seemed well- except for the fact they charged extra for paying by credit card Unfortunately we got Covid and couldn t go but had insurance so was going to request a refund Trevor tried to talk me into paying 50 each per person to change the ticket to a flexible one but I declined The insurance company told me that I could claim reimbursement for the flights but not the tax As we hadn t used the flights it s a legal requirement for them to repay this money back to me that was back in December I still don t have it On the odd time that Trevor did reply- when he felt like it he told me it was being looked into He also promised several times to come back to me with an update never did My last couple of emails have threatened to lodge a complaint with ABTA but Trevor and the company don t seem to care as now there is radio silence So I still don t have the taxes refunded to me ABTA will be hearing from me in the coming days but BEWARE I will NEVER book with these people again
William h brown
6731 reviews
N/A
1 year ago
Wish 0 stars was available
Wish 0 stars was available Dear people please if you are thinking of booking a flight with these people I am begging you don t do it as they are scammers I went to hell and back with them and they have no heart no remorse they act as if they came from another planet When I payed for a flight with them to the USA my flight was cancelled i asked them what is going to happen and they told me i ve lost that money so to put me on another flight i will have to pay my travel fair all over again because it s not there fault I couldn t believe what they were saying to me and i asked to speak to the manager but to my surprise he was worst and that s when I found out that they are scammers So I am begging you people if you re thinking of booking a flight with them please think again W h brown
Peter Plant
6731 reviews
N/A
1 year ago
How can a booking agent go out of his
How can a booking agent go out of his way to book a flight see review below when booking flights for people IS PART OF HIS JOB
Martin Brown
6731 reviews
N/A
1 year ago
They incessantly lie to you
They incessantly lie to you My flights were cancelled due to Covid They wanted more money change my dates to a week later But of course according to them no refund as and when they are also cancelled I tried to change for 2022 but as much again I went to ABTA who told me I was entitled to the refund because the flights were cancelled by the airline I went back to them and speaking to someone different who was half decent he told me my refund had been applied for They had never informed him of that They lied to me on several occasions and were particularly obnoxious I will never book with them again
customer
6731 reviews
N/A
1 year ago
Non existent flights
Rang and spoke to Stanley got a deal for some flights from man to orlando for a party of 12 all good so far However the airline reference received wasn t recognised by the airline we rang Stanley back and was informed we would receive this a couple of months later this date came and went so we spoke with Stanley again and was told we would receive this after the balance was paid After we paid the balance we again requested our atol certificates and a airline reference that would work after much pressure Stanley finally admitted he had never booked our flights and couldn t honour the price We have now requested a full refund from the company will see how far we get
beverley bowers
6731 reviews
N/A
1 year ago
Bloody nuisance
This company just keeps sending message after message to my phone without me asking for anything off them I have sent STOP messages back to their number but they just don t listen