Selfish and Greedy Owners
I purchased three single floats on an introductory offer in July 2023 I used one float in August 2023 I realised I still had two floats to redeem and that my voucher is about to expire so I decided to book my Mum and I for a treat next week As a single mum it is rare that I am able to do this for her I booked both floats honestly using their system inputting both mine and my Mum s details - which were accepted I then received an email from the owner saying that my voucher is not shareable and should I want to keep my appointment I will have to pay 48 I checked my voucher and it does not say I am unable to share The owners are arguing in a very unpleasant way that it is my own fault and that it would have stated this when I purchased a year ago However it does not say this on my voucher They sent me an edited screenshot of their terms and conditions which does not align with the information I have I have only tried to use the two floats I have left on my voucher The price of this offer has since increased and the new voucher does state it is not shareable which was not the case when I purchased I get it why would they honour something that is giving them no money now but which they happily took a year ago I feel so let down and the owners have made it clear I m unwelcome to return so I have lost 50 which I don t have to lose Absolutely gutted
Natalie
N/A
Fantastic place and great service
Fantastic place and great customer service Would highly recommend
David Simpson
N/A
Well worth the visit
Fantastic experience from the beginning to end on our first float experience The host is a credit to the business as he was welcoming and extremely accommodating so we ll definitely be back plus the wife loved the experience which is always a great bonus many thanks David and Claire
Carly
N/A
10 10
10 10My first visit to Float Therapy today and I m super impressed with the facilities staff and overall experience Nathan provided a warm and friendly welcome as soon as I stepped through the door I was the last client of the day but felt under no pressure at all to rush quite the opposite Nathan walked me through the facilities and how to get the best from the float experience he was also happy to answer my questions super knowledgeable Clearly customer experience is a top priority at Float Therapy If you are considering a float I highly recommend trying Float Therapy in Wilmslow I left feeling like I was wrapped up in my own calm little bubble
