Based on authentic user experiences
Jackie Helen Evans
6777 reviews
N/A
6 months ago
Mochdre Vets the complete Basil Faulty experience
I am speechless at the behaviour of a nurse by the name of Claire whilst speaking on the telephone with her I asked if the call was being recorded and she replied no and carried on being rude and offensive At the end of the day my dog is in pain and does not appear to be getting better all I asked for was help understanding the root of the problem then to be asked sarcastically why we left our previous vets were we unhappy with them too If any of my staff had spoken to a client in this manner I would see that as my error for not recognising the lack of training as when you take a call in your place of work you are representing and speaking on behalf of the company My girls always treated clients with respect and if a client was upset the girls would use their training to behave in a professional manner and work to a win win scenario not inflame the situation Claire then went on to say if you don t like the way I am speaking to you write in to Sarah and then she laughed I said you are very rude and she replied Ditto I said I would conclude the call to which I was then greeted with good Who knew the Basil Faulty experience was alive and well in Mochdre I was unaware you could not speak to a vet you have to make an appointment I am still very concerned about my dog and Claire s behaviour has certainly not helped
Val Harper
6777 reviews
N/A
6 months ago
We have 5 dogs in the family
We have 5 dogs in the family ranging in age from 13yrs to 13 months All are animals love to go to visit and we have always been treated courtiously and many smiles Our elderly Lab was involved in an accident a few years back and had to have surgery on his rear left leg which has left him with pain and restricted movement Mochdre Vets have worked with us to find the best treatment for him I would recommend Mochdre Vets to anyone
Susan Jordan
6777 reviews
N/A
6 months ago
I just wanted to say a huge thank you
I just wanted to say a huge thank you to the way Mochdre vets helped our cat Spud to pass very peaceful and pain-free It s always extremely sad when you lose your much loved pet both the vets and office team were compassionate and professional at all times asking us what we needed to ensure Spud was treated with respect and dignity Thank you all Both Spud and our dog Arthur have always had the best of care from the Mochdre Vet team
Helen Rees
6777 reviews
N/A
6 months ago
Very kind efficient vet
I was on holiday in Llandudno when my old dog Cassie slipped on the stairs then couldn t get up I looked on my phone for a local vet with good reviews and found Mochdre vet s practice They were terrific - booked my dog in immediately and off we went By the time we got there Cassie was already recovering but first the nurse then the vet checked her over very thoroughly giving me helpful advice Heart legs etc all ok Just shock and a sore back After treating her with a painkilling injection several treats Cassie felt much better However I was then given a cup of tea and three biscuits for my own shock and distress - how lovely is that
