Footaction Reviews

Return Policy SUCKS

Have a pair of brand new never worn sneakers and they will just sit and collect dust due to the lack of customer service With all the other options out there NEVER again

This is literally the second time they

This is literally the second time they take my money and dont send out my package until I bother them to do so My last online purchase literally took a month to get because it took me 3 weeks to actually get a hold of someone in customer service to find out why my package was not sent out yet I literally called everyday for 3 weeks and waited on the phone for hours on end for no one to pick up not to mention the multiple emails about 6 in total that they never responded to Now I recently ordered again about 3 days ago to be exact and again they are taking forever to ship my package and now I m freaking out because I ve already sent them 2 emails and still no response smh I never had a problem at their store locations but unfortunately when it comes to ordering online and customer service they are very incompetent

Horrible online experience

Horrible online experience I ordered a pair of boots and on June 19th the order said shipped-well that s the last I heard from them No delivery ever came and customer service is non existent Another retailer taking advantage of its customers during a pandemic-NEVER shopping here again and to think many companies closed due to the pandemic and they re open just to take money from people extremely disappointed

3 times I ve ordered shoes

3 times I ve ordered shoes 3 times I ve waited 5 business days for them to ship and 3 times I ve gotten an email saying We re sorry your order can t be fulfilled Then 3 times I had to wait an additional 5 days to get my refund

Customer service sucks 45 mints to

Customer service sucks 45 mints to answer the phone those people are a nightmare no deal whit them returns you can forget it stay away from them

Ordered two pairs of sneakers over two

Ordered two pairs of sneakers over two weeks ago I received my foamposites bit my Jordan 1 lows were shipped over a week ago and still nothing I keep reaching out and i haven t heard a thing from them about my order HORRIBLE

Order with EXTREME CAUTION

I ordered a pair of sneakers last month I took over a week to get a shipping confirmation email When I got the shipping confirmation email there was no tracking number in the email and the link for the tracking information showed no updates on my order I got a 3rd email asking me how my order went but I never received my sneakers I ve been emailing the customer service email address for the last 2 wks and still have not gotten a response from them I even sent them a message on Twitter and got no response I m really starting to worry my case won t be resolved and I will have to file a chargeback with my bank As someone who works in eCommerce I know they have a team to contest chargebacks so I m worried this will end poorly for me Here s to hoping someone on their team sees this and gets back to me

Never ordering on the site again

Footaction showed that they had a pair of shoes I wanted in stock online Everything was fine until the shoes came in and IT WASN T WHAT I ORDERED They sent me a pair that was 75 retail priced on their site when I paid 216 for the certain pair I wanted No return label came with the box and the website cannot find my order when I tried to use the self serve site It is literally taking weeks to get in contact would ve been easy if they had a live chat at least I m afraid that the 45 day return policy will expire by the time they actually get to my case