Frankandeileen Reviews

This company is overpriced for what you

This company is overpriced for what you get and if it doesn t fit right forget getting your money back I spent 158 00 on a shirt that was on sale any shirt on sale they don t accept returns Money down the drain I now have a shirt that I can t wear What a waste Do NOT buy from this company

Disappointing Quality and Poor Customer Service

I purchased the Frank and Eileen Mackenzie Linen blouse with high hopes of adding a durable timeless piece to my wardrobe but my experience has been nothing short of disappointing After just 4-5 gentle cycle washes the blouse has started to unravel at the seams For a brand that prides itself as a high-end B corporation this level of quality is unacceptable What s even more frustrating is the response I received from their customer service team when I attempted to address this issue Despite contacting them within a reasonable timeframe less than a year since purchase they refused to accept a return or provide any form of compensation Their excuse It has been over 30 days since the purchase completely disregarding the fact that their product should have lasted far longer than a few months I suspect that there might have been a bad batch of materials used in the production of this blouse as my experience contrasts sharply with the brand s reputation for quality Frank and Eileen promotes itself as sustainable and committed to durability yet my fast fashion items have outlasted this supposedly premium blouse Overall I am deeply disappointed with my purchase and the customer service I received I expected the Mackenzie Linen blouse to be a staple in my wardrobe for years to come but instead it has turned out to be a costly mistake Until Frank and Eileen addresses their quality control issues and improves their customer service policies I cannot recommend their products to others seeking reliable long-lasting clothing

NO RETURN AVAILABILITY

This company provides a site for returns that does not work Instead they push you to purchase something else with your credit I have send them 3 emails without any response and I have called them but you cannot reach a person Left a message and nobody has contacted me As I see in the reviews others have had the same experience Very shady And I have spent over 2 000 on them Don t buy

Patrick shirt big ripoff

I bought the Patrick Henley shirt last summer and wish I hadn t Has gotten all stretched out and looks like a bag Impossible to get stains out and the collar tips have turned yellow Big rip off very expensive

Customer Service is very much below par

I ordered a casual track suit for my holidays I placed the order beginning of September as my vacation was 9th Oct By the 7th Oct the order hadn t arrived and I emailed them to cancel the order as I was leaving the country There was no response to my Email I returned home to discover the parcel had been thrown over my electric gates and had lain in sodden leaves and torrential rain for 12 days A family of worms had taken shelter under the parcel and a centipede too The garments were destroyed The courier would not deal with the complaint told me to contact the Sender and it took 6 emails for them to respond to me They did refund the money eventually but the annoyance and stress the entire experience caused me was simply awful I couldn t in good faith recommend this company

Disappointed

So disappointed in the customer service I get nothing from them through email but an automated response The return and exchange process was very difficult to navigate After reading the other reviews my fingers are crossed that I will receive my exchange BTW I have called their customer service number numerous time but am never able to talk with a person Considering the prices they charge one would assume they would have better service I really like their clothing but will not recommend to others that they should order from them Very sad

Rolling raw edges

Ought a shirt and pants The shirt rolls at the end of the sleeves and bottom of the shirt The shirt has raw edges- no hem anywhere I have tried ironing the sleeves and bottom of the shirt flat but to no avail Cute outfit but not attractive

THIS COMPANY IS A SCAM

THIS COMPANY IS A SCAM TODAY I RETURNED THE WEXFORD PANTS 328 AND THE PATRICK HERITAGE JERSEY 158 EQAULS 486 THEY ONLY REFUNDED ME 415 STEALING 71 THERE IS NO ONE TO TALK TO CUSTOMER SERVICE DOESN T WORK AND IGNORE YOUR EMAILS TO CUSTOMER SERVICESCAM COMPANY DO NOT PURCHASE ANYTHING FROM THEM NO DOUBT ITS A CHINESE COMPANY AND THE STORY ABOUT BEING FEMALE FOUNDED AND OWNED IS A LIE THIS IS A SCAM COMPANY