Useless Android app
Android app requests details of credit card and postcode Postcode will not accept alpha characters so useless
Mbek Bek
N/A
Wrong doing
This is not a good company fuuse declared its independence from the Uk and now operates its own laws sarcasms aside this is a poor service that they take your 60 and pay the remaining after 3 days you can t override Uk laws
Toby Houghton
N/A
DO NOT USE FUUSE
DO NOT USE FUUSE Two chargers did not work After multiple attempts I realised I was being charged 40gbp for every failed attempt Tried calling support but there was no pick up until I chose the Sales option With that option I got an answer but was then placed on hold for 45 mins at which point I gave up Now my card is maxxed out and I have no ability to charge Poor show this demonstrates a poor awareness of their customers situation
Fed up
N/A
They took money from my account as a
They took money from my account as a deposit Chargers didn t work but refused to hand back my money still waiting 2 weeks later awful company terrible customer service avoid at all costs
Mbek Bek
N/A
Irresponsible bad company
Fuuse Company overcharged me 48 for electricity in my car upfront charge 60 keeping my money for 5 days without refund This seems like a strategy to earn interest on customers so far the worst service provider among all greed
Mayur Kotecha
N/A
NEVER EVER USE FOR EV CHARGE POINT
NEVER EVER USE FOR EV CHARGE POINT They ve taken payment from my account plus 60 Also when u tried to stop charge after 80 it would not allow me to stop Customer Services did not answer call and cut me off After over 30 minutes I got hold of a lady who says this happens all the time and I should not worry I am a disabled person who suffers from anxiety and she was very very rude and unempathetic
Dan Woodward
N/A
EV charger pre-authorised 60 which is
EV charger pre-authorised 60 which is a ridiculous amount to start with and then failed to deliver any charge Pre-authorisation has never been cancelled and refunded and after contacting customer support was refused help until after 10 working days had past which other companies I have dealt with resolve these within an hour Following the 10 day period I am still unable to get the money refunded as they can t find the transaction and it must be my banks fault Avoid using at all costs
Gerry
N/A
I used one of their defunct charging
I used one of their defunct charging platforms they took 55 00 from my account still waiting for this to be returned 2 weeks later Used at the time next charger no problems with taking correct money no problems
Paul Taylor
N/A
Do not use this company for charging
Do not use this company for charging your vehicle I planned my journey to make sure I got to work this morning and after checking their app it showed that charging ports were available and working I have tried to charge my car 3 times due to it appearing nothing had happened once I had swiped my bank card on the terminal However they charged me this ridiculous pre authorisation fee of 25 3 TIMES I have then contacted their service team who told me I would have to wait up to 5 days for my money back and was told I had to sort it myself given that I was left in the middle of nowhere with less than 7 battery on my car What a poor company managed to allow their terminals to charge me a pre authorisation fee on 3 occasions but the terminals did not work Stay clear of them and use one of the many other reliable companys
AMP EV
N/A
Excellent customer service
Excellent customer service and quick to respond to any queries
