Geobluetravelinsurance Reviews

Absolutely awful costumer service

Absolutely awful costumer service Had a few claims that they would refund they send my girlfriend a check on the correct amount but wrong name i emailed them took a week to get a reply saying they would void the check and send a new one in the correct name 3 weeks later we recieved a new check wrong name again we have now gotten 3 different checks all in the wrong name its been over 4 months now since we were supposed to get our money I send them an email again 8 days ago havent gotten an answer yet so called them today and they said they are processing it again it will probably take another week to finalize it and then they have to send the new check hopefully in the right name but I sure am not expecting much anymore I even asked if they possibly could try and speed the process a little bit being we have been waiting for this long to get our money but no cant do that

4 years ago when I left the us I got

4 years ago when I left the us I got with geoblue as a provider The first year or so everything was fine Had an emergency surgery in tokyo that was paid quickly by them Went about my traveling again with no issues Well this year I tore a shoulder muscle in australia Went to a gp had the mri and so on told it would need surgery Filed claim with geo blue and they refused me saying I needed more paperwork I sent them everything I had They finally paid me about 2 months later after I came to manila Did the surgery here 1 5 months ago and now I just got Informed they need more paperwork that I do not have I refiled the claim and one day later I m refused for duplicate claims They told me to refile the claim I m done with this company and since I m returning to the us they don t cover there anyways so canceling is the next step

Homophobic policies

They deny my application because my Prep medication were too expensive which is bull crap Sexist and offensive I hope they will get out of business

Beware

When making decisions about your health insurance please consider reviews from people who have not only purchased their insurance but who have actually used it I m currently 8 months into trying to get GeoBlue to pay the hospital for services that they are contractually obliged to pay under my policy and they are doing everything they can to find loopholes out of it They are refusing to pay for my birth control despite it being covered by the Xplorer Plan on the grounds that per your policy the removal and insertion of the IUD is not covered as preventative How is birth control not preventative Anyway on page 36 of my policy under What is covered they promise to cover Prescription Contraception and devices If you google contraceptive device the result is IUD Seems simple enough to me And yet here we are 9 months later without payment The same incidentally goes for a mammogram again preventative but after 8 months they have yet to state why they have denied this claim I m escalating my case to the insurance commissioner -- and warning you

I would give zero if I can

I would give zero if I can This is by far the worst experience I have had dealing with insurance I had to have emergency surgery overseas and the hospital I chose was the one that is in Geoblue travel provider But the hospital did not honor the card I called Geoblue customer service and they said for me to pay first and file a claim with them so they can reimburse me After 3 months they denied my claim and said I need to file claim with my health insurance first Why wait 3 months to tell me Why should I buy geoblue travel insurance if I need to file claim with my health insurance in US I have high credit card debt now

Absolutely atrocious

Absolutely atrocious I can t believe I made the mistake of paying for this insurance for not one but two trips I m diabetic and ran out of continuous glucose monitors after my airline lost one of my bags on this most recent trip I have an international number so I can t call their 24 hour emergency help line which is U S based even though it says accepts collect calls LOL Yeah let me just go find a phone that can do that Oh wait it s 2023 Mobile phones cannot Finally found a way to call on mobile using a Skype number US based got transferred to the right department or so I was told then was put on an endless hold After an hour of being on hold I pressed option 1 to have them call me back I also submitted their online form that says it s the fastest way to hear back It s been days With no help from the insurance I paid for I walked down to the local pharmacy and purchased a manual glucometer I will never use GeoBlue again What a scam

Don t trust this company

Don t trust this company By one of its agents that if I extended my Abroad trip I could renew buy again health coverage for more time Abroad The company said otherwise

I have been paying a massive amount of

I have been paying a massive amount of money monthly to my US Insurance company and have been living overseas I never sent in any claims Geo-Bue handles their overseas claims Now I have just sent in few and the service has been terrible No one seems to know what is going on there I send a claim and then they send a form letter saying they need more information even though I have already sent them the information I will be looking for other insurance for sure

I purchased a policy made a clearly covered claim and am still being jerked around three months later

I purchased a policy and unfortunately had to use it when I suffered appendiciitis while in Canada I understand that often people are unhappy with insurance companies because they the policy holder didn t understand what was actually covered or follow the instructions for submitting claims However neither of those are the case here I can t imagine a company providing worse customer service than Geo-Blue The company said it would take 30 days to process the claim It has been three months EVERY time I call I get the same non-answers Your claim is under review I ve asked the claims department to escalate your case Call us back in another week Today I received notice that part of the claim had been denied with no explanation of why The first person I spoke with couldn t even discern that the claim had been denied The second person said it was because I had paid part of the bill but hadn t submitted a receipt for the payment Understand that when I submitted the claim three months ago I hadn t paid anything so there were no receipts to submit I had misplaced confidence the company would actually pay the bills within 30 maybe 45 days When it became obvious that wasn t happening I started making payments on the bills to avoid being sent to collections Geo-Blue never mentioned that I shouldn t do that or if I did it I needed to pay the bill in full because they don t reimburse for partial payments So now I have to go back and finish paying the nearly 8k I owe to the medical providers out of my own pocket wait for the receipts to be generated either by the provider or my credit card company submit them to Geo-Blue and wait another God-knows how long before I get reimbursed There is no doubt this company purposefully puts every hurdle possible in the communication process to prevent paying for as long as possible In general I am a very understanding person when it comes to misunderstandings and make allowances for unintentional mistakes but it is clear Geo-Blue s policy is to intentionally cause snags with the hope that people will just give up and go away I imagine many do Me I m about to contact my state s attorney general and insurance commission and the Better Business Bureau to register complaints And I ll write as many of these reviews as possible to help other people avoid the aggravation of dealing with this company