Gold Reviews

Missing silver I have asked gold co uk 3 times about missing orders as yet I have received no response therefore I will have to add Is this a possible scam I queried using the web forms on the 12 08 20 no response13 08 20 no response14 08 20 no response and rude customers service on phone the person I spoked sound like she couldn t really be bothered to look I to this matter Email 12 08 20 and 14 08 20 no response on both the customer service and complaints email Also no response in sales email address In all very poor customer service or I have been scammed So now they want to talk to me They have queried there lack of customer support on trust pilot hmmmm Shame they could not respond over the 3 emails and phone calls I am more then happy to supply evidence to trust pilot should they gold co uk dismiss this review as I have done when other companies who will not admit to there failings or try to hide there one star reviews All I am after Is the tracking numbers which so far despite 3 requests you have been unable to provide I probably will not be delaing with you after this matter and go back to my other providers of bullion which has never been this much hassles they where just temporarily out of silver Edit 18th all four orders arrived at once The fact I had to complain via trust pilot to get a response means I can only give you 2 stars as your customer service is extremely poor Update after sharing the value of my orders and a pointless response only highlights your extremely poor customer service Therefore I have your company is back to one star

Order 100g gold in the first week of January worth 4800 Customer service confirmed the order will arrive with secure delivery Got an email confirmation saying the order was delivered to me But I was at work Since then someone called Stephanos from gold co uk chasing my queries He end up providing me Royal Mail standard tracking info after 3 weeks of complaint which was available online from day one Put a police crime report and passed it to the guy called Stephanos but no email reply from him and not even a phone call saying what s happening Have been calling reception every day same answer taking my number saying someone will get back to me Very rude unprofessional staff

First time buyer and definitely will look other company I paid 550 and don t receive nothing Called their help line asian woman was so rude don t care about customers Cool refund and looking for other company

Very disappointed Put through two orders that were accepted then got a call the next day to say that if I want my orders to be processed then I need to submit EVERY transaction I have ever made on my visa card never mind the fact this is a legal UK issued visa debit card This is a gross violation of privacy The reason given was because the card is a crypto com card If that s the reason then you need to make it clear up front before accepting my money I was told it would take 2-3 days to refund the 5 fig sum I m now waiting 5 days and have just been told it could take 10 days or more Honestly this just feels like a scam at this point