Y
Yi Sun
Tack
Tack tack tack
AI Review Summary
Based on 36 reviews
Overall customer experience with Golvshop is polarised, with many praising aspects of service and delivery while others report severe issues. Positive reviews highlight quick and easy ordering processes, with some customers receiving their items in under five working days and appreciating regular status updates. However, delivery problems are a major recurring complaint, including extremely slow shipments, items arriving weeks late, and incorrect or missing items being sent. Customer service quality is inconsistent, with some finding support friendly and responsive, but many others facing long phone queues, unresponsive email support, and poor communication regarding delays or issues. The returns and problem-resolution process is criticised for being slow and ineffective, with customers reporting broken items, missing parts, and difficulties getting replacements or refunds. Product quality receives mixed feedback, with some customers satisfied, but others citing poor assembly, incorrect parts, and quality not matching the high price. The ordering and stock system appears unreliable, with customers sometimes charged for items later found to be out of stock or receiving unexpected substitutions. Pricing and free delivery are noted as positive competitive advantages by some shoppers. Despite the significant volume of negative feedback, a cohort of repeat customers reports satisfactory, problem-free experiences and expresses intent to purchase again. Ultimately, satisfaction seems heavily dependent on whether an order proceeds without logistical hiccups, as failures in delivery and support lead to extremely poor experiences.
What customers love
- Quick and easy ordering process
- Fast delivery when it goes smoothly
- Friendly and helpful customer service in positive cases
- Good communication and status updates for some orders
- Competitive pricing and free delivery options
Common concerns
- Extremely slow and unreliable delivery
- Poor and unresponsive customer service
- Incorrect, missing, or broken items shipped
- Long wait times on customer support calls
- Poor communication regarding stock issues and delays
Last updated 1 month ago
R
Ross Hopwood
Smooth
Easy to order quick delivery
L
Lynsey Wyborn
Worst delivery service i have ever experienced
Made the order for 3 items on January the first Today it s the 30th and i m still missing one item the other two items took 2 weeks to deliver The missing item was a magnet strip for the bathroom instead I received a huge water boiler Called customer support and after 20 minutes in que they fixed for the boiler to be returned But I m still missing the magnet strip
R
Rakesh Dronamraj
Very slow
Very slow response
B
Bream
Terrible customer service
Terrible customer service Terrible delivery Delivered my Altantak with missing parts 2 weeks later I am still waiting for a delivery date for when the parts will be delivered Had remindered to pay the invoice 1 They only sent mails from noreply accounts 2 Over 40mins waiting on calls to speak to representatives 3 Don t reply to email questions Horrible company to deal with I would avoid strongly I will not use them again UPDATENo replies to my emails no phone calls but First thing the next day and they can find the time to reply to my negative TrustPilot comment If you want to speak to GolvShop - leave a comment for them on Trust Pilot GolveShop - why not just email me or phone me youre not talking to me youre talking to the the users of Trust Pilot Just send the 10 missing parts
E
Elizabeth Larcombe-Tronstad
Not happy
I purchased a Sommark k Muurikka Gas Maxi Pro All I would like to say is that the stand assembly is a totally rubbish product to put it mildly The instructions are left handedly put up parts missing parts that belong to an another model etc no pre-bored holes for screws on wooden slats poor nut weldings that make it impossible to assemble it resulting in a unstable dangerous set up considering the fact that the cooking activities with this involve heavy pans frying in oil etc I am surprised that a reputed company like Muurikka that I used to look upto is non-chalantly marketing such a useless product Reputation spoiler I suggest try it for yourself your different models to study if you care Then your payment through Svea bank that purposely split up the payment amount to confuse you and you miss a small amount 254 sek in my case and cough up 100 sek to make up for your outstanding late payment What a way to earn money There is no mail address as far I see on the website to sent a mail and address my concern I am deeply deeply disappointed and furious for having bought this and feel like taken for a ride
C
Customer
Totally scam
Totally scam Was made to believe I was buying an item Even gave me an order number Turns out it was 3 days to look at there site Totally scam
A
Anar Ibrayeva
Got charged for mailing after
Got charged for mailing after cancellation
Y
Yi Sun
Bathroom unit was in stock at the point
Bathroom unit was in stock at the point of order but later was notified of a 2 month delay with poor comms unhappy
R
Ross Hopwood
I purchased an item online
I purchased an item online received an email stating it was no longer in stock and would I take an alternative I said yes it arrived broken and now I am not receiving any responses to multiple emails I ve sent customer service