Gordonbrownlaw Reviews

I recently used Gordon Brown Law for the sale and puchase of my house They were assigned to me by Purple Bricks My experience was a bit of a mixed bag On a negative side I found communication was a struggle - I only spoke to my conveyancer directly on the Friday before my completion on Monday despite calling the office on many occasions Email response time varied - sometimes I didn t hear anything other times I got a near immediate reply Gordon Brown Law have a number of different assistants who handle calls before passing you through to your conveyancer which I can understand however can be frustrating as the updates they have are that you have sent an email - which you are already aware of what you re trying to understand is what is going on on their side I found the approach to be reactive rather than proactive perhaps an indication of being overloaded meaning there seemed to be little active chasing on delays on my buyer s side and resulted in me fielding a lot of calls from my seller s estate agent looking for information I didn t have I think it would be good to have a semi-regular weekly update - even if the update is that you have chased and not received a response This would ve made me feel as though there was action ongoing rather than weeks of non-communication On a positive note the process was managed well on my side searches enquiries etc If you don t have any urgency you can be confident that Gordon Brown Law will get the job done it just might not be as quick as you d like I must also call out Paul Mansell for his management of my case on completion day The ineptitude of my buyer s solicitor can t be understated - and when it seemed like we were going to have to push completion back despite having vans hired packed and ready to unload Paul kept on the case kept me informed of what was happening and what he was doing to ensure completion Paul hung back after hours to make sure he got the paperwork through and to make sure I could collect my keys that night Whilst unfortunately it meant I wasn t able to physically move in as intended due to the late hour - not Gordon Brown Law s fault it meant that I could relax in the knowledge I had secured my onward purchase

The service was good up until the final exchanging of contracts I was informed that the buyers of my property had not responded to confirm the date of moving on the Wednesday as they were on holiday so did not find out that we could actually move until the following Monday afternoon when I rang Gordon Brown However the buyers said that they confirmed instantly on the Wednesday meaning that i had less than a week to prepare for the move when i could have had 9 days - this made it very stressful

Care and thoroughness was taken with the legal process throughout with clear explanations of the search results etc I had full confidence that the conveyancer knew her stuff and the fees were reasonable Less pleased with a general lack of updates lack of response to some of my queries and seeming lack of understanding about my personal situation even though I had provided information about this from the outset On the whole though I would definitely recommend this firm for conveyancing

Not bad and not great service we finally completed last week but had a massive fight and process was very slow replies to e-mails at times can be 4 days plus also lose items so make sure you do everything digital

Instructed GB Law after selling with Purple Bricks So far having a horrendous time Catherine my solicitor took five weeks to answer initial questions had no idea on the status of my file and is curt and dismissive when challenged on my sale Craig Wendy have been great so far but initial delay has meant missing the deadline for buyers sellers completion Excuses include bank holidays with Jubilee im on holiday im very busy So far NOT a great experience I hope to be able to provide a more favourable review in the future UPDATE Increased to three stars as the person who ended up dealing with my case was amazing and couldn t be more helpful throughout Shame it didn t start this way

I received a good service even though the process was very stressful but Emma Apandi was professional and carried me along all the way However the company needs to improve on their continuity work doesn t have to stop because a aseworker was off works should continue irrespective of whether the case worker was present or not and due to this we did not complete as scheduled Overall I will recommend them Well done Emma and thank you

Overall adequate service Even though a sale by modern auction confusion over completion date and last minute requests for information some already provided Expensive but suffers from inherent problems within the industry in the UK Arguably needs driving over a cliff and starting again but MPs are to busy whining about parties to make useful necessary legal reform Staff are approachable and fairly easy to get hold off Would benefit from a dashboard that clients can see to monitor progress a nd identify mistakes but this is an industry run for everybody but the end user paying for it

I see that GBL have a lot of good feedback but I never really got a chance to find out I think its all down to the individual solicitor you are assigned Mine never emailed me back after 4 days I emailed another address at GBL still no response The only person who seemed to respond was they guy from moneysupermarket who recommended them So they may be good but the initial customer relationship is not satisfactory