Happy Reviews

Rented Rustichel Appartment Minimum service level 3 chairs on a balcony for a 6 person appartment poor equipment

Not Happy Rental We booked this place for the swimming pool and the SPA to find out on arrival that they were both closed We were told the pool was broken and could not be fixed because of bank holidays but found our later that all the staff had quit few days before There was no staff on site at all no reception the game room was closed Looked like an abandoned place I needed to use the laundry room but there was nowhere to buy the tokens The SPA has also lost its accreditation We ended up having to bring the kids to a pool 20 kms away and book a spa half an hour away I have been trying to get a refund since but despite agreeing for a full refund they only transferred 15 It is disgraceful DO NOT BOOK this place as I am not even sure they maintain it There was a leak in the garage and it was getting more and more flooded everyday UPDATE following Happy Rental reply I was never offered a free cancelation and we got notified few hours before our arrival that the pool was closed I came from Ireland and had no other options The town was not quiet at all as it was a long bank holiday weekend We took the train and it was packed The issue now is not only the pool but all the lies Someone living in the resort told us all the staff had quit few days before the SPA was not available to book either I was refunded 15 such a joke

I would advise anyone considering renting through this company to stop right there We were robbed as we slept in our beds by two men who clearly knew the layout Happy Rentals did absolutely nothing to help us infarct they told us not to contact them DO NOT RENT FROM THIS COMPANY We had approx 12 000 of personal items stolen and we have it on video They spent 30 mins in 3 bedrooms while we slept So scary The reply from you isn t fact The keys to one of the entrances were found lying outside the door All doors were locked from the inside Your man on site seemed to think they had come from the field behind the house and they had put the fence back again StrangeThe owner did not go to the police with us the woman from the CCTV company came with us There is no doubt this was an inside job and how you can say it wasn t is beyond belief We offered the police the CCTV evidence which they didn t wish to see Thankfully Airbnb viewed the CCTV The truth is people who knew the very quirky layout of the property entered and robbed us while we slept I hope you take care of anyone who feels it s worth the risk of renting from you in the future

September 24 my husband and i booked to stay in an apartment in a complex I had stayed in with my daughter 8 years ago thinking it would be as good as the 1st time The complex itself upon arrival immediately looked different Refuse all over the pavement outside dirty hallways unkempt look On entering the apartment at Misrah Simar complex Gozo Malta hosted by Mickael we were met with an overwhelming mouldy smell The floors were dirty and covered throughout the whole apartment with long black hair When we entered the kitchen loving area we were met with a wall where the air conditioning unit was that was covered I Black mould and damp peeling plaster The furnishings were very old and filthy with dust and even cobwebs and soft furnishings were worse for wear stained and no padding left i put my finger over the surfaces making marks the dust was of weeks not cleaning The light fittings were hanging off the walls plug sockets loose and the oven was grim and didn t work properly There was clutter in cupboards including a cupboard door that had been ripped out with no repair from the kitchen to make a gap for a washer The dining room table was full of stains and grease The kitchen itself had had a wipe but was still dirty with crumbs all over The sink stank and on inspection beneath the plumbing was taped up but still leaking with a bucket yo catch the water Dirty inside the cupboards with filthy cloths left and the living room cupboards doors broken a s hanging off Bathros were not cleaned well and mould present in shower Bed linen old but clean but on closer inspection under covers the pillows were brown with stains Mattresses old and hard Outside patio area had old Dirty stained furniture and litter No parasol or sunbeds The pool was Dirty and teaming with dead ants When we told the host over the phone he blamed the cleaning team who he called and they returned to the apartmemt We told the supervisor it was more than just the cleaning The host had at first said he would get the tram back the next day and we explained we would not stay as it was unfit all round and after him trying to make us stay we refused and demanded a refund We left with the supervisor and he returned the team to their homesHe then kindly met us afterwards to help arrange new accompdation We had booked this particular apartment for 9 nights and a further 5 nights in another aprtment to complete a 14 night stay in Gozo so we contacted the host of the latter and they very kindly found us an alternative apartment amd also extended our stay in the apartment already booked Both were not with Happy Rentals were absolutely stunning When I reviewed the Misrah Simar apartment Mickael lied on his answer saying the cleaning team turned the apartment around I m an hour and we were issued a partial refund We know this isn t true because we left with the team and the supervisor as stated above met is within half an hour and we demand a full refund ro pay for alternative accommodation I suffer within food Intollerences IBS and anxiety and left the apartment in tears as I had taken my husband here expecting our 1st holiday together in 28 years to be like the honeymoon we ve never had I fell ill as I hadn t eaten all day as I have to be extremely careful what I eat and we had hoped to get to the apartment and go to Greens in Victoria main Gozo for suppliesWe didn t get to our new accommodation until around 9 30 pm so I was unable to eat until 11pm after leaving Bristol airport at 6am I stayed in bed for the first two days drained and ill We decided to for go our planned excursions of scuba diving and boat trips to stay for an extra 3 nights to make up for missing out Thank fully our stay in the other apartments was what we d hoped for We will never book with Happy Rentals or Mickael especially ever again

We have had a really bad experience in Salve italy we booked the place from the pictures off course the apartment looked decent sized the area ok the pool off course witch is Key in 40 degrees We arrived at a tired resort the pool fits approx 8 People if they are standing still Our balcony faces a dump or a construction site I have troede to talk to the Company but as they keep their resorts they dont Care The money is in their pocket i have asked leave and pay for hours stayed No refund possible DONT EVER USE THIS COMPANY

We booked the Paradiso Incanto in Lugano over AirBNB from Happy rentals and encountred these issues No privat parking as advertised No working wifi as advertisedMold and waterdamage in two roomsMold in the coffee machineIn gerneral not cleanBathroom door cloudn t be opened or closedStrip club in the ground floorHappy rentals didn t care at all so we called AirBnB AirBnB requested a refund for us because we left after 1 day and suddenly happy rentals can t refund nor accept the refund in 72h nor answer the e-mails AirBnB doesn t proceed the refund because Happy rentals doesn t give the money back We are talking about 1650 -Edit Some works on the road doesn t explain mold in the room and coffee machine non working wifi non working toilet door a blocked parking spot etc We contacted Ivan L directly via phone and he claimed to know nothing about the whole story Not to mention that he was rude We also contacted happy rentals and swisspropertysolutions via e-mail on July 8 No one bothered to answer It s been over 1 month and no one wanted to give any statement nor did we receive the refund of 1650 - but suddenly after our bank demands a chargeback everyone wants to talk What a surprise

Wery bad We rented apartmen in malta and that was so bad that we stayet only one day was reserved 6 nights and money was not returned

Stayed in Vallorcine at the Residence du Mont Blanc They ve outsourced their customer service to Happy Rentals Unhappy Rentals would be a more appropriate name Basically anything you need fixing at the apartments you now have to email Unhappy Rentals They respond quickly but don t actually solve anything They just refer you to reception who are even more useless than they usually are most probably because they ve been outsourced So simple things like we haven t got any wine glasses just don t get sorted Hopefully at some point they will sack Unhappy Rentals and go back to the previous system It was still not 5 star but did work eventually

We have made the worst experience every with Happy Rentals during our stay in Villa Laura in Besozzo last week One bed room is affected by bed bugs Most likely the other rooms too Once we found out we immediately contacted Happy Rentals but they did nothing against it Their response made it even worse they told us it s normal to have bed bugs they compared bed bugs with mosquitoes Unbelievable It was a nightmare

I enquired when booking a property in Malta if there was air conditioning as it was not listed the reply I received was as follows the property does note air conditioning available On this basis I booked and arrived assuming there was air conditioning There was not and the house was horrendously hot in 36 degree heat I contacted happy rentals and they basically said the email should have said NOT instead of NOTE a typo and basically tough I tried to explain that the typo completely changed the implication of the sentence but again was told tough I have requested to speak to someone further and they are now ignoring my emails