Based on authentic user experiences
Michelle
6731 reviews
N/A
1 year ago
I would give negative stars if I could
Very disappointed I made an order in November 4th for leggings and a body suit I received an order confirmation and UPS tracking number that showed the shipping label had been created I checked back in January thinking the order had gone missing to find the tracking was still in the same place I emailed Haya Lila twice asking for more information and for a refund - No response - Then I made a comment on their instagram about my missing order and discovered that MANY other customers are also looking for their orders AND that Haya Lila were stealing and using photos for their products ALL their products postings are just stolen photos from models and the original designers like Mugler with the designers logos photoshopped out Haya Lila eventually DMed me back with bot messages asking for my email so they can send me a 15 off coupon That was the only response for a while every time I said something to them about my order No actual human responses Eventually I got a response from a person on instagram and in email saying my order had been delivered to a Brooklyn NY location with USPS tracking My address in the confirmed order is a Canadian address I don t have any NY addresses They gave me USPS tracking which is completely different from the UPS one they gave me in my order They essentially lied to me and expected me to take it Any attempts I made to tell them that information is incorrect went unanswered I m now reaching out to my credit card to dispute this transaction It will take time to actually get the money back which is fine I m determined to not let these crooks get away with stealing over 200 from me and straight up lying and being deceitful about it I have screenshots and emails of my correspondence with Haya Lila to prove it Update this review was taken down at the request of Haya Lila and I was asked for proof of my accusations from trust pilot I was able to provide a lot of references and my own documentation s of their H L s interactions with me
Daniela Robles
6731 reviews
N/A
1 year ago
Complete SCAM
I placed an order back in Feb 28 I didn t got a confirmation or anything but two weeks after in March 12 Franck customer service manager reached out out saying the had a stock problem and they were understaffed which okay i understood but he stated in 10 days your order will be shipped out it s now April 4 and nothing has been shipped and just sent me tracking number but when you click on it the label was just created I ve tried multiple times to reach out via email instagram facebook and I tried the live chat they didn t answer
Unhappy customer
6731 reviews
N/A
1 year ago
The worst quality clothing with customer service to match
A total scam Eventually she will be in prison Steals from everyone Refuses to refund after selling the most horrendous quality clothing
Jenny B
6731 reviews
N/A
1 year ago
TERRIBLE QUALITY
Terrible quality and poor customer service The dress was legit falling apart when it arrived and looks nothing like the photo on their site Will never shop here again
Jordan
6731 reviews
N/A
1 year ago
Do not shop here
Do not shop here I purchased four items from this shop and had issues with each of them First my order took almost two months to arrive and during that time Haya and Lila ignored all my emails and DMs asking about my order When the package finally showed up it was missing one of the dresses and the things that did show up was a complete joke One of the dresses was completely missing a hem and the straps were lopsided The top and pants I got as a set didn t even match and were sized completely wrong Every item I received is unwearable Oh and don t try and get a refund from these scammers because they will come up with excuses and then block you
Ashley Trgachef
6731 reviews
N/A
1 year ago
Been waiting over a month for this
Been waiting over a month for this order still haven t received tracking info customer service has been telling me it will ship in two days for weeks now Really upset that I was completely scammed should have done more research prior Do not order from here
Elena
6731 reviews
N/A
1 year ago
HAYA AND LILA IS A SCAM SITE
HAYA AND LILA IS A SCAM SITE Their entire Instagram and website are filled with images they stole from legit sites such as Orseund Iris Cult Gaia For Love and Lemons Zara With Jean Are You Am I etc They also steal photos from influencers to try and seem more legit The photos do not represent the actual product they sell Search the hashtag HayaAndLila and you ll see all the reports of fraud I made the mistake of purchasing before I knew any of this and the items took two months to arrive and did not even come close to matching the descriptions or photos on their site They block all negative comments online too so beware
Lauren Hyland
6731 reviews
N/A
1 year ago
COMPLETE GARBAGE - DO NOT SHOP HERE
Purchased what was supposed to be a set from this site without researching first and seriously regret that decision The items are completely mismatched and the quality is GARBAGE These aren t just knock offs they are unwearable trash Will be requesting a refund immediately Buyers beware - what you see on their site is not the actual product they are selling
Consumer
6731 reviews
N/A
1 year ago
Wish I can put no stars at all
Wish I can put no stars at all Worst company they are fraud I never received my item they claim they refunded me they lied no refund received and they don t answer my emails Requested to clarify about refund as I did not receive to original payment but NO ONE RESPONSE Received another item damaged sent email with picture same day received no one responded to me either so now they owe me over 170 and they are ignoring no email response not even live chat responds or a listed phone number because they know they are full of crab and they don t have customer service I will never buy from them and don t recommend buying from them I got the bodysuit that should match the leggings I didn t receive not sure what will do with half the look So disappointed worst company I have ever dealt with in my life
Jenna Gillespie
6731 reviews
N/A
1 year ago
SCAM SITE
SCAM SITE First took over 2 months to receive the items ordered When they came the order was missing one item and the others were of extremely poor quality - clothing is very cheap material poor craftmanship Have spent 3 weeks back and forth with their customer service dept to initiate a refund and return but the company is not replying Currently in the process of doing a chargeback with my credit card company
