R
Richard Parsons
Great Service
Great Service
Healthinsurancespecialists Reviews
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AI Review Summary
Based on 90 reviews
The majority of customers report highly positive experiences with Healthinsurancespecialists, praising the knowledgeable and friendly advisors who provide clear, impartial advice and find cheaper, better insurance options. Many reviews highlight the efficiency of the service, with quick responses, stress-free renewals, and seamless transitions between providers. However, a significant minority of customers have serious complaints, including aggressive and misleading sales tactics, such as unauthorized calls and quotes that do not match policy terms. Several reviewers describe administrative errors, like incorrect personal details, failure to send documents, and mishandled payments. There are also reports of poor follow-up, with customers having to chase responses or experiencing long wait times for callbacks. A few customers suspect fake positive reviews due to a sudden influx of five-star ratings. Overall, while the company excels in customer service and cost savings for many, it faces credibility issues regarding its sales practices and operational reliability. Returns or policy cancellations are not explicitly discussed, but the product quality is generally praised when the correct policy is obtained. Overall satisfaction is high among those who had smooth experiences, but low among those who faced misrepresentation or administrative failures.
What customers love
- Knowledgeable and friendly advisors who provide clear, impartial advice
- Ability to find cheaper or better insurance options compared to existing policies
- Efficient and quick service, including seamless transfers between providers
- No-pressure approach, with advisors respecting customers' decision-making time
- Responsive communication with timely callbacks and proactive renewal reminders
Common concerns
- Aggressive and unsolicited calling practices, including multiple calls and dropped lines
- Misleading quotes that do not match policy terms or coverage details
- Administrative errors such as incorrect personal information, missing documents, and billing mistakes
- Poor follow-up and difficulty getting responses, requiring customers to chase for updates
- Suspicion of fake positive reviews and lack of transparency in business practices
Last updated 1 month ago
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customer
The process from start finish was dealt
The process from start finish was dealt with exceptionally by the advisor Michael was such a helpful knowledgable and professional advisor I was given all the information which I needed in order for me to make an informative decision without any pressure I would without any hesitation recommend him highly and look forward to speaking with him again with any queries Thank you
J
J Harper
Macey was excellent
Macey was excellent She dealt with my enquiry extremely well and professionally She always called me back when she said she would and I wouldn t hesitate to recommend Health Insurance Specialists
I
Ian
Very helpful and straightforward
Very helpful and straightforward advised what could be a cheaper option with more covered All sorted really quickly
S
Sheila R
Cost effective and easy to deal with
From the start was easy to find the right policy for our business Astrid and team continue to make it easy to make changes to our policy as we continue to grow
S
sean weston
James green was excellent adviser
James green was excellent adviser polite knowledgeable answered all my questions asked him to give me time to think about my options and he only called back on the day I requested didn t feel pressured in anyway to take a plan out I have taken the plan he advised and recommended my family to contact him
B
Barney
Truly excellent service
Truly excellent service I dealt with Macey Domoney-Johnson at this firm and it was a pleasure to find someone so competent and efficient My family and I were leaving a corporate health insurance scheme and needed to find an alternative Macey came up with some really great alternatives which were excellent value She also recommended that we talked to the current provider directly to find out what they would offer if we joined them as individuals rather than under a corporate scheme In the end for various reasons the existing provider offered the best deal and we moved to an individual policy with them However the experience with this firm was entirely positive and I would definitely recommend their services
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Lesley Patterson
They worked hard to find the best policy
Excellent efficient and courteous staff who come back to you extremely promptly and with a positive result Saves you so much hassle personally and a significant saving
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Ron
Very helpful
They were proactive in finding the best health insurance deal suitable for my wife and me I was presented with good alternatives and that took the time to explain the various policies This is the sort of service I appreciate
G
Geoff Noon
all contacts were friendly and very
Very helpful great service