Hemper Reviews

Visa

hemper.co
3.60
135 reviews
Great Rating
Based on 135 user experiences

Rated 3.60 out of 5 by 135 Happy Customers

44.4%
13.3%
14.8%
12.6%
14.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
S

Received a few broken items which never

Received a few broken items which never happens They have been handling the situation very well
J

Missing Items

I didn t get everything that was shown in my boxes I m missing the dab tool and dab bowl piece I even got the wrong bong out the cosmic box but it s fine I just want the dab accessories If I have to pay for them it s totally fine I don t want them I ve been through enough
N

I had ordered an 18mm ash catcher and

I had ordered an 18mm ash catcher and had received a 14mm ash catcher and didn t come with an order paper saying what I had received
J

whenever i received the theme box

whenever i received the theme box the banger was broken off the buvket and i did not receive the theme sticker
C

I feel like my questions were not

I feel like my questions were not really answered as I still have no idea when my box which I ordered 2 weeks ago will actually ship out
J

Lagging shipping times

Love the product you provide however your shipping time does not have a great track record My last order took 13 days to ship Not good for business Sienna did a fantastic job getting back with me when I inquired about the late delivery
A

They duplicated my order and customer service failed to serve

They duplicated my order and failed to respond to my emails There s no customer service number available I waited 3 days before I heard back about how it was too late to correct an error that could ve been corrected if their responded in the amount of time they said the would respond 24-48 hours I had to hunt for an email which I got on Route because I couldn t find an email or number anywhere on the website They ship pretty quickly on business days but I don t want my money taken from me again I m on a budget
T

I didn t like the fact that I ordered

I didn t like the fact that I ordered one item and a totally different item was sent And this isn t the first time it has happened I ordered the same item the previous month Jun 2023 and I was told it wasn t what I ordered I m considering not to order from Hemper again because nothing could be done no discount
C

Two Defective Items in One Box w No Remedy

I received two boxes from their subscription service The first box was great--no complaints The second box had a defective bong and vape pen Customer service ran me around asking me to make videos only to tell me if they re any kind of functional they won t do anything about the defective items So now I have a bong with a bowl that doesn t hold in place while being used and a vape pen that everyone can hear me using It also took about a month and more than one emailed request for their customer service to respond I ve paused my subscription for now as I don t want to be disappointed by more defective merchandise
R

Decent CS Shipping wait is crazy

Honestly ive had packages be sent to the wrong location but this is a whole other level It has been 1 whole week since ive ordered and my package has yet to ship The glycerin pipe i ordered was a good deal but had i known id be waiting 2 weeks for shipping id have probably gone to another site I ve used previously This is the longest I ve waited for UPS to RECIEVE my package I understand they are swamped with Bogo special box orders atm but the wait is pretty ridiculous especially considering i paid for the shipping Im sure the guys at Hemper are better than this and I d love to be proven such I have yet to receive my pipe I reviewed this because they sent me an email asking me to

About Hemper

Hemper Offers a premium monthly smoking subscription box for all of your smoking essentials. Avoid trips to Headshops and gain access to Limited edition smoking accessories and novelty curated lifestyle brand with discreet shipping to your door. Get the best Weed Subscription For $39.99 for $100+ Va...

United States

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