Heruniverse Reviews

They will not refund you even if THEY cancel your order

Made my order 7 weeks ago No email updates so I checked online It has been cancelled with no notification and they still have the use of my money - no refund Disgraceful

NO CANCELLATIONS BE CAREFUL

Beyond disappointed This was my first ever experience with HerUniverse but it will definitely be my last I ordered a cardigan on Tuesday morning but changed my mind later on in the day The next day Wednesday I talked to an employee who told me that it was not possible to cancel my order once the payment had went through and the only thing I could do was return or exchange it I also would not be reimbursed the 20 shipping I paid and on top of that would have to pay 6 more to return the cardigan So in total I would spend 26 USD just to have an item brought to me and have it taken back Complete scam

Bad Experience

Their website would not process my credit card information even though I have never had an issue with this card with any other online realtor I was told to try another browser which I did and it still didn t work I was then told I would have to place my order over the phone When I called the next day one of my items was sold out Furthermore that associate on the phone couldn t process my order either due to technical difficulties with his system I had to call back the next day again I mentioned I was concerned about stock and the associate told me not to worry but of course by the next day the second item I wanted was also sold out So thanks for absolutely nothing

Express Shipping is Not Express Shipping and Other Trials

Wanted a specific tshirt by a specific date Paid for express shipping but item came during their normal shipping time so the express shipping was useless but I barely got it in time The order was two tshirts One t-shirt did not state it was on clearance so when it was received and it was far too large for a 2x I could not return it so it s getting donated to Goodwill Second t-shirt arrived separately and several days later Shirt was also too big and the fabric was awful Not sure why I paid 30 for a tshirt whose wholesale rate is 3 even with logo Will not buy from them again Also the horror stories also on TP make me even more nervous

First time ordering from Her Universe

First time ordering from Her Universe They used Lasership who then delivered the package to the road and the end of my driveway Contacted Her Universe support to have them not use Lasership for future orders They can t do that The cardigan I ordered is not worth the stress of potentially having my package stolen or run over because it was delivered to the end of the driveway

No Cancelation remove products from Order

One part of the order was sold out and I asked to cancel my entire order then as I mostly just wanted that one item Was told money will be back in a couple days by support Couple days later I get an email saying my order was shipped that I wanted to cancel due to half the order being sold out I contacted support about this again and they say orders CAN T be canceled Although told otherwise before Horrible experience with purchasing shipping and sold out items Even worse customer support Do not recommend buying here

Exchange policies nonexistent even if they ve sent damaged items

I m sorry but this is 2023 The shipping costs exchange and return policies are absolute garbage I live in Hawaii and other much smaller retailers are capable of delivering here without charging such ridiculously high shipping rates Won t even offer to exchange the damaged item without shipping costs I ve already paid 30 for shipping for an item that was defective then they want me to return it for 6 and then re-purchase it again with an additional 30 shipping Absolute trash

They debited my account 4x but couldn t

They debited my account 4x but couldn t fulfill my order because payment didn t go through dealing with customer service overseas who don t speak English was a nightmare They said I ll get my money back in 7-10 days but I m reporting fraud to my bank