Holidaylettings Reviews

The booking process and constant review reminders I did not like The booking process as I have said previously I found a little intimidating and because the people I spoke to were so pushy it put me off giving my details - feeling that they could have been scammers I understand the people who have the cottage need to put their details in the hands of an agent but I would prefer not to be urged to book - the decision is mine

Booked an apartment in New York Six weeks after booking the booking was cancelled I contacted the host who said that Tripadvisor had cancelled it I ve now had an email from Tripadvisor confirming the reason for cancellation Shame this didn t come through earlier as I have now booked somewhere with another provider never had any issues with the other provider

The booking seemed fairly straight forward but after paying and declaring my x2 dogs and having my booking accepted I was them slapped with an extra fee for taking the dogs with me I spoke to the property owners and they let me off the extra fee but it should have been mentioned on the Holidaylettings website People should not be told about extra fees AFTER booking and paying for their holiday

I CAN HARDLY REVIEW SOMETHING THAT HAS NOT BEEN EXPERIENCED AS MY TRIP IS NOT UNTIL 26 11 22

Booked apartment yesterday paid deposit to owner Contacted owner through manage my booking to cancel booking several times Received message from owner stating booking hasn t been cancelled and that I have 8 hours left to cancel booking or lose deposit Terrible customer service

The booking went ok and I like how you can contact the owner In my case he was very responsive to my messages although not since I have paid up in full Two things that I have an issue with is 1 When I did pay up the receipt doesn t show if the booking fee is included as it happens it was but I had to write to HR to find out if it was 2 There are no details given after you have paid in full regarding when how you pick up the keys for your property We go in 3 weeks and still don t know those details

This isn t really a review of the site more of the owner Have found the Holiday Lettings site very easy to use and transparent We booked through the site and the owner accepted the booking Within two minutes we received correspondence to say that accepting it had been a mistake and the accommodation was not available However payment was taken The owner did not cancel the booking on the site Thankfully I have cancelled this myself as it was within 24 hours I now have to wait for the refunded money to reach my account This should have been rejected from the owner or cancelled by the owner if it was a genuine mistake I am left out of pocket until the refund comes through for a booking that was never available The owner did not respond to any of my correspondence after this error which makes me question if it was a genuine mistake I was notified by text message that the booking at been accepted The message about the error was by email Thankfully I checked this as could easily have ended up not knowing until more than 24 hours later Extremely disappointed update holiday lettings have processed the refund

Before booking property I did ask what floor apartment was on They replied first floor which is debatable as there were actually 30 steps up to apartment After a couple of days we informed the company that the shower was not working properly shower head attachment was broken Despite contacting a couple of times figment was never replaced Midway through stay I received an email complaining about my behaviour at the pool and being disrespectful to security totally wrong and cleared up with the apartment management

When booking a short break with Holiday Lettings they did not ask for full details of the people staying in the accommodation and also the full price had to be paid plus the damage deposit As our break is nearly a year away I was surprised that we could not put say a 50 deposit down and the rest to be paid 6 weeks before staying but this option was not available Also the damage deposit was a lot more than I have paid on previous holidays

I booked a cottage I already knew about through Holidaylettings as it seemed the best way to get the dates confirmed The transaction was quick and efficient though the cool off period is very short I know nothing more about Holidaylettings or their services so cannot comment further