Agree completely regarding this company I made a booking for dates shown as available only to be told after they had taken full payment from me I was offered a room in the hosts house I refused this ludicrous offer and requested full refund which was told it would be processed in 48 hours I then received an email stating 2 to 7 days then a further email stating 10 working days Including Easter Bank holidays this would result in a 3 week wait I would advise anyone to avoid this company at all cost as other reviews state they just pass the buck

Tami Johnson

2 years ago

Non contact for issues

Used this service recently and all good until I m here at the property I booked and they have NO record of payment and charged my credit card another 1 000 Tried calling merchant and emailed them like they suggested and also tried to do live chat but no humans available they stated Dissatisfied with the non connect for problems Luckily the front desk clerk did some investigating and found the hiccup Never again due to the non contact problem

Sharls

2 years ago

We booked our holiday through HomeToGo

We booked our holiday through HomeToGo We booked in Euros and paid the deposit on a euro credit card However when the final payment was taken it got converted to Pound before back to euros I contacted HometoGo when initially took ages to reply then they had to contact Novosol as even though we booked through HomeToGo they are just the middle man Novosol were very hard to contact also and 6 weeks later the reply was you booked in pounds so they couldn t help It s a shame as I won t be booking with them again as any problems take to long to resolve

Mal Harrison

2 years ago

Withheld info

Failed to tell us that we were on the 4th floor Fine for me but if you re not healthy you won t get the bags up No lift Failed to send us the code Had to ring and get it Failed to tell us which apartment Had to ring to get it Failed to tell us the wifi code Had to ring to get it They advise they will send you the info 3 days prior Just didn t happen Nice unit but poor service and if you re not fit you won t get to unit 4 They don t tell you that

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Home-to-go Reviews

Rated 2.45 out of 5 by 40 Happy Customers

Pass the buck company

Non contact for issues

We booked our holiday through HomeToGo

Withheld info

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