Based on authentic user experiences
John Farrell
6775 reviews
N/A
7 months ago
Excellent customer service
Lionel Valentine provided excellent and extremely prompt customer service following a substandard repair to our fridge freezer After a quick phone call and exchange of photographs Lionel arranged the order of a completely new door from the factory We are extremely satisfied with this solution and amazed at the speed with which it was dealt with Bravo
Jess
6775 reviews
N/A
7 months ago
I often phone lots of Companies
I often phone lots of Companies throughout the UK and the world so i get used to the monotone greetings and rush rush approach of what i sometimes describe as overly unhelpful customer service personnel and call handlers happily in this case when i telephoned Liebherr i was very fortunate to have my call taken by Ms Candice Ladbury who went above and beyond her call of duty to assist me I was very impressed by the quality of her information her telephone manner and her overall knowledge Industry could do well by taking a leaf out of Ms Ladburys book She exemplified everything good about her role and her commitment to great customer service should be applauded Thank you Ms Ladbury you represent Liebherr superbly and are a credit to the company Kind regards JML
Martin Duckworth
6775 reviews
N/A
7 months ago
The lovely gentleman who came was
The lovely gentleman who came was called John He knew what the problem was immediately and rectified it I am so happy with the service
Nick Moore
6775 reviews
N/A
7 months ago
So helpful
I could not find the bits I wanted online so rang the company up Honestly they could not have been more helpful helped me sort the right bits and they arrived the following day - so nice to have my phone call answered quickly and efficiently
Alexander Johnston
6775 reviews
N/A
7 months ago
Speedy repair
Excellent customer service and a speedy repair by their engineer - many thanks
Emma
6775 reviews
N/A
7 months ago
Thank you to the Lady that helped me
Thank you to the Lady that helped me find my parts for our 12 year old fridge freezer From finding parts on one call to delivery took less then 24 hours AMAZING service
LinHay
6775 reviews
N/A
7 months ago
Liebherr Services saved the day
On the one hand we were disappointed that after just 3 years our Liebherr fridge freezer proved to have a non repairable flaw On the other hand contacting Liebherr Services once this flaw had been confirmed by an approved repairer proved to be a more positive experience than we had expected Although the warranty was out of date once the flaw was confirmed on 12 8 2022 there was an immediate assurance from Liebherr that they would replace the appliance and provide a two year warranty The replacement fridge even arrived a day earlier than expected 18th August and the delivery team from Panther was very helpful So far everything is working well and the appliance is even quieter than the previous one
Customer
6775 reviews
N/A
7 months ago
Very prompt and helpful reply to my
Very prompt and helpful reply to my query My problem was resolved
Beatriz Regueiro de Mergelina
6775 reviews
N/A
7 months ago
What incredible service
What incredible service I called the wonderful team at Liebherr at 9am on Wednesday with an unusual request by 9 15 I had a quote at a great price and a delivery slot for Friday Amazing The fridge was delivered as promised and it simply could not have been easier Liebherr has always been the most premium appliance company and they have the Customer service to match
Christopher Billett
6775 reviews
N/A
7 months ago
Fantastic Customer Service
I had several ongoing problems with my Liebherr fridge freezer - the freezer would overfrost and the fridge wouldn t stay cool in warm weather I must have had 5 engineer visits and several parts and attempts to fix it before it totally broke when the engineer was working on it So why the 5 star review I feel Liebherr customer support was fantastic throughout the experience - especially Lionel who I mostly spoke to Even though it got frustrating at times not having a cold fridge during a heatwave they always answered the phone quickly engineers came out quickly and when the appliance failed due to the ongoing issues they replaced the fridge freezer with a newer model even though by this point it had gone out of warranty Hopefully I was just unlucky with the last model and the new one will be much more reliable Although I had issues with the first appliances reliability I would still recommend Liebherr because of the excellent customer service It s rare to find a company that cares enough to provide such good after sales support Thanks Liebherr and thanks Lionel
