Homeessentials Reviews

Not a great company goods came damaged offered a refund but didn t add it to account so had to chase it up Paid double every week but was charged more than I paid so I would never be out of debt to them paid in full and closed account would not recommend customer service is also shocking

Openend an account in august 2022 did a order everything was fine Paid it off so didnt owe anything on my account I then got a credit increase november placed a order on 30 11 2022 Recieved a email 01 12 2022 saying my order has been cancelled and youve closed my account I then ring up waiting over 20 minutes for someone to answer to just say check your expedian i explained i am not a new customer and ive had a credit account for months and didnt owe them a single penny for her to turn around and say check your expedian Really bad customer service Would hate to see how you treat customers who cant or wont pay

The interest is greater than the payments so the debt will never go away Theres no way of emailing to stop the interest you have to ring so no disabled access so screwed

I have had deliveries sent to my home on numerous occasions but I DO T HAVE AN ACCOUNT with them but no one will help Just happened again Still no help from customer service surprisingly they can t match my name to account Just be wary

So I received a broken items in October 2022 Sent it back never received a refund I ve chased them 5 times each being told they were Escalating it I never heard from this mystery department I opened a complaint around 4 weeks ago still not heard anything I m waiting until the 8 weeks are up so I can take it to the ombudsman Also had another item just stay at the stage we are expecting your parcel Once again told they were escalating it Never heard anything more Avoid this company at all costs

I ordered a new TV from Home Essentials on 27th December and it arrived on 3rd January Opened the box and the screen was cracked and broken Called customer services helpline and was spoken to by the most rude and obnoxious call handler I think i ve ever experienced She told me there was nothing she can do and to go to the Chatbot and upload pictures After doing this the Chatbot tells me I should call the customer services helpline So I called them again and spoke to a different handler who explained that I need to book a return to secure a refund when all I wanted was a replacement I was told a replacement could not be sent until the damaged TV was sent back so I had to reorder a second TV on my account and the handler also explained that it wasn t possible for me to pay extra and speed up the delivery which is expected to be the 10th January which is not within the 3-5 days delivery window they offer Really disappointed with this company

I got accepted for 500 pounds credit ordered mini fridge has taken money off the credit and now three days after order ive received email saying all my credit has been taken away really feel sorry for this absolutely rubbish company who ever works for them doesn t know what the hell there doing STAY AWAY

Absolutely appalling service Firstly our bedside table was damaged we had to reorder a new one and be out of pocket well still awaiting our refund They organised a return which was sent to the wrong address days later Then to top it all off our wardrobe draws extremely damaged Our wardrobe is completely up bar the draws which took a lot of time and effort to complete They expect us to dismantle this and return it again well being out of pocket Rather than simply sending us the two parts which are damaged

Sent item back weeks ago via courier service still haven t received my refund been in touch countless times to be told that my matter has been escalated and someone will be in touch but haven t heard a thing Hopefully your reading this review before buying with them and avoid Wished I had checked reviews beforehand

Claimed on live chat if I paid for next day delivery it would DEFINITELY be here the next day It was ordered before 11pm and on a Tuesday but still didn t deliver it TODAY Now I will probably have too have time off work again tomorrow as there isn t anywhere safe where I live too leave it Wonder if they would refund loss of earnings