Homeessentials Reviews

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homeessentials.co.uk
3.70
122 reviews
Great Rating
Based on 122 user experiences

Rated 3.70 out of 5 by 122 Happy Customers

49.2%
16.4%
5.7%
12.3%
16.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 122 reviews

Home Essentials receives widespread praise for product quality, ease of ordering, and fast delivery, with many customers highlighting good value and excellent service. A recurring theme in positive feedback is the large product range and reliable delivery options. Negative reviews primarily focus on poor customer service and problematic refund processes, with some customers reporting damaged goods, delayed deliveries, and issues with credit accounts. The overall experience is highly positive but marred by occasional fulfillment and support failures.

What customers love
  • Great product range
  • Fast delivery
  • Easy to use website
  • Quality products
Common concerns
  • Slow customer service
  • Faulty goods
  • Refund issues
  • Delayed deliveries

Last updated 3 weeks ago

G

Unable to communicate

Saw an add for the online so had a look Offered me a credit line of 150 so I joined and purchased a very important birthday present with the credit for next day delivery Sat here next day waiting for it and nothing so later on went online to see what was happening Looks like they retracted the credit and cancelled the order Do not ha e an issue with the retraction of the credit my issue is why did they not email me to tell me this I would quite happily of just paid for it with my card instead Now have no present and am running round trying to find this specific item Could reorder from home essentials but refuse to use them after this As you can see home essentials have replied and I now have an email in my inbox 2 days later explaining order has not gone through Too little too late
L

I would advise to avoid

I would advise to avoid Even when you pay above minimum payment every month the account charges are terrible You could end up paying forever I wish I had never ordered and never will again
A

Frustrating customer service

I m giving two stars because the majority of my order arrived quickly and without issue However I have one item missing at a Hermes depot and the customer service not from the representatives themselves who have been very professional has been absolutely shocking Two attempts at phoning customer services have ended in the call being disconnected without being answered two messages via the website have been ignored one attempt at a webchat was rendered pointless because the rep was having so many issues with their internet All I want to know is if the item is actually going to be delivered because if it s not I need to purchase elsewhere It definitely shouldn t be this hard to get an answer
J

Lasy customer service

We ordered x2 wardrobes in 2 different sizes The larger of the 2 came with no instructions to assemble which was a massive issue because we needed to put it up the same day as delivery Sent an e mail to complain and ask if they could e mail the instructions They told us they couldn t do that and that we d either have to return it or accept a 10 discount Accepted the 10 discount but would have much rathered the instructions What s bothered me is how difficult would it have been for them to contact the suppliers and get a digital copy to send us It just felt to me that they couldn t be bothered to do the work Not the way to run a business
L

Terrible customer service AVOID

Terrible customer service Simply haven t responded Returned an item and they received it Nov 15th I have been in touch and sent all relevant evidence and information - simply gone into a big black hole Won t shop with this company again
E

Told item OOS 2 weeks after ordering

I ordered a dining table and chairs on the 15th November they informed me it would arrive no later than December 6th then waited until 28th November to tell me it wasn t in stock and wouldn t be arriving I understand things go out of stock but would have appreciated being told sooner as I now don t have time to find a replacement to be delivered by Christmas
A

I applied for a buy and pay later

I applied for a buy and pay later account with credit that had been set up and accepted I ordered a air cooler for my flat as it gets extremely hot I found the cheapest one But I was prepared to pay this installment as I could not pay for it all at once Today I get a email telling me that my order has been cancelled and when I went into my account I have no credit at all If I cannot use this service then its best to close my account
H

This is my first time using Home

This is my first time using Home essential Just ordered a new iPad the website said 3-5 working days Took them 3 days just to confirm the order and they are now saying that the order has been dispatched Royal Mail However they don t have a tracking number or any indication of when the order will arrive Getting through to someone is a nightmare I ve given up and called Royal Mail instead They have said they have no parcel for my address Long story short The whole process is somewhat dodgy
J

Hard to get in touch with customer service

Microwave that arrived is faulty and would really like to get a replacement sent out as soon as possible Been trying to get in touch with Home Essentials for over a week now Sent in 2 x e-mail slips and been messaging on the Facebook messenger page received 1 message asking for information then blank
F

Very poor service

Very poor service I ordered and paid for a Xmas tree 3 weeks ago to be told that due to high demand they would not be getting anymore until late December that s no good as xmas will nearly be over They offered me to cancel my order and get a refund I m still waiting I have after sent many emails asking for my money back but received nothing

About Homeessentials

Get all your essentials for around the home from bedding sets, home décor, garden furniture and tech. Shop the latest home trends and more.

United States

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